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Customer Service Technician
Amigo Mobility International, Inc. has been an expert in mobility since 1968. Our family-owned business has grown to include four product lines – Healthcare, Grocery/Retail, Industrial, and Aviation – each serving various markets while meeting different mobility needs. Amigo Mobility offers a workplace environment filled with creativity, professionalism, positive attitudes, and opportunities to learn and grow. We are a family that cares about customers, employees, and the local community.
Amigo Mobility International, Inc. is looking for a motivated Customer Service Technician. Customer Service Technicians are responsible for providing timely, accurate and professional answers to customers.
If you are motivated to improve lives through mobility, consider Amigo.
Job Duties:
- Identify and resolve commercial warranty & non-warranty issues
- Locate service providers and arrange service for commercial stores
- Process service requests
- Complete all required data entry fields in NetSuite for each specific service dispatch
- Perform diagnostics and offer technical assistance for both commercial and healthcare customers
- Answer all emails and phone calls in a timely manner
- Participate in customer service conferences
Knowledge and Skills Preferred
- High school diploma or equivalent
- Excellent phone etiquette
- Proven technical and diagnostic capabilities
- Basic computer skills
- Technical service
- Ability to master software packages
- Ability to multi-task in a pressured environment
- Ensure a highly organized office space and proactive email management
- Strong ability to follow through and successfully complete tasks
Benefits
- Competitive compensation plan
- Retirement investment plans
- Medical/dental/vision, and life insurance
- Paid time off and company holidays
- People-focused culture and work environment.
It is the policy of Amigo Mobility International, Inc., to provide equal employment opportunities to all qualified applicants without regard to race, color, age, religion, sex, national origin or handicap, or as otherwise provided by law.
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