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Job CategoryCustomer Success
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
Applications will be accepted until 06/30/2026.
About Professional Services
The Professional Services organization is focused on delivering Salesforce's world-class product and project offerings to ensure customers are getting the most out of the Salesforce Platform. We help customers accelerate their path to value with Salesforce, focused on making sure you're set up for long-term success to tap into the full capacity of the Salesforce platform, fast. We help you plan your strategic roadmap and we make sure you are building Salesforce so that it's easy to maintain and adapt down the road, minimizing potential technical debt.
Our team is made up of thousands of the world's leading Salesforce experts. We share our own 20 years of product best practices with your team and partners so that you have everything you need to achieve your goals.Role Overview
Salesforce Professional Services is looking for a Technical Architect Director focused on Agentforce for Life Sciences (AFLS). AFLS is one of Salesforce's fastest-growing and most strategic product areas, now adopted by more than 140 industry-leading organizations globally.
As a Director-level architect, you will serve as a strategic advisor and Salesforce product and platform expert to the company's largest, most complex life sciences enterprise customers. You will bring senior leadership presence to engagements, guiding program strategy, shaping practice growth, and mentoring architects across the team, while helping customers architect and deliver agentic, AI-first solutions across their commercial and clinical operations.Key Responsibilities
Serve as a trusted advisor to the client at the executive level, engaging with C-Suite stakeholders with authority and confidence
Lead and shape internal strategic initiatives to grow the Life Sciences consulting practice; drive community knowledge, thought leadership, and reusable delivery assets
Guide customers and colleagues in rationalizing and deploying emerging technologies, including Agentforce and AI-first capabilities, that drive increased business value
Mentor and coach Senior Technical Architects and Solution Architects across the practice
Work collaboratively with strong communication skills, especially in teaching complex concepts and creative, prescriptive thinking
Identify and proactively manage risk areas at a program level; commit to seeing issues through to complete resolution
Manage executive customer expectations; negotiate solutions to complex problems with customers and third-party partners
Review and correct project/program direction, approach, and key artifacts to keep programs on track and solutions extendable and maintainable going forward
Work closely with Delivery Managers, Solution Architects, and directly with clients to architect technology solutions to meet client needs
Define and contribute to program vision while advising and articulating program/project strategies on enabling technologies including the Salesforce Platform
Represent Salesforce Professional Services externally, including at industry events, customer briefings, and executive business reviewsMinimum Requirements
10+ years enterprise architecture or consulting experience
5+ years of experience leading Salesforce Core Projects
3+ years of experience in the Life Sciences industry, particularly Pharma/Biopharma, with backgrounds in pharmaceutical commercial operations, field force engagement, HCP/HCO relationship management, or regulatory compliance
Strong application design skills combined with strong data, integration, and security architecture skills
Demonstrated experience leading and mentoring technical teams at scale
Strong presentation skills, able to effectively present and defend a point of view to a variety of audiences, including C-level executives
Detail-oriented individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies
Strong communication skills, both written and verbal, able to effectively develop materials that are appropriate for the audience
A great listener with the ability to communicate with people in diverse roles
Proven ability to analyze, design, and optimize business processes via technology and integration
Resourceful and innovative thinker who can work through and solve problems
Strong experience in integration concepts, designs,... For full info follow application link.
Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.
