Beacon Hill was founded to set a new standard in search, career placement and flexible staffing. Title: Associate Director, Omnichannel Operations Location: Greater Boston Onsite Requirements: Ideally hybrid, but open to remote candidates as well Duration: 6 months Industry: Pharma About the Role We're partnering with a leading life sciences organization to support a global team focused on improving customer experience through omnichannel engagement. This role sits within a cross-functional group responsible for bringing marketing and communication campaigns to life across multiple digital and field channels. This is a highly collaborative role that blends strategy with hands-on execution - ideal for someone who enjoys working across teams, managing moving pieces, and ensuring campaigns are delivered smoothly end-to-end. What You'll Do (Day-to-Day) * Act as the main point of contact for omnichannel campaign execution for a specific business unit * Partner with internal teams (marketing, analytics, IT, etc.) to translate ideas into live campaigns * Help coordinate and launch campaigns across channels like email, web, and CRM platforms * Ensure everything is set up properly before launch (content, data, systems, approvals, etc.) * Monitor campaigns once live and troubleshoot any issues that come up * Work closely with platform owners and external partners to keep execution on track * Maintain documentation and help improve processes over time Must-Have Requirements * 7+ years of experience in omnichannel, digital marketing, or marketing operations * Experience in pharma, biotech, healthcare, or another regulated industry * Strong understanding of how multi-channel campaigns are executed (email, web, CRM, etc.) * Experience working cross-functionally with multiple stakeholders * Exposure to marketing technologies (CRM, marketing automation tools, etc.) * Ability to manage campaign execution, QA, and launches end-to-end * Strong communication and organizational skills in a fast-paced environment * Bachelor's degree required Preferred experience * Familiarity with platforms like Salesforce Marketing Cloud, Veeva, or similar tools * Experience supporting Medical Affairs or rare disease-focused teams * Advanced degree Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply. California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/ Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records. Company Profile: Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs. Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles. Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com . Benefits Information: Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings. We look forward to working with you. Beacon Hill. Employing the Future™
To view the full job description, click here
