The Residential Program Aide is an integral part of First Step’s residential services. This position is dedicated to ensuring the delivery of comprehensive and confidential services to
survivors within our 24-hour residential facility. In addition to meeting the needs of individuals and families impacted by domestic and sexual violence, the Residential Program Aide actively supports the day-to-day operations, maintenance, and upkeep of the facility.
The Residential Program Aide takes a proactive and trauma-informed approach to survivor
care, not only facilitating intake and transition into shelter, but also demonstrating a
commitment to fostering a welcoming environment, cultivating positive interactions
with survivors, and creating community for all.
First Step provides comprehensive training and supervision to all employees. First Step works hard to create a workplace that is dynamic. We encourage people with diverse identities and experiences who are excited about equity and social justice to apply.
RESPONSIBILITIES
• Facilitate intakes and transition into shelter and community living
• Prepare suites for move-ins and oversee upkeep of community spaces
• Cultivate a welcoming environment for survivors and their children, establishing positive interactions
• Maintain survivor confidentiality and proactively address needs and concerns in an empathetic and empowerment-based manner
• Ensure safety and security of Wayne building, including shelter, entrances, offices, hallways, community spaces, and parking lot
• Accept, sort, store, and manage donations and residential linen supply
• Consistently and proactively clean, sanitize, and organize the residential facility, especially frequently touched and high traffic areas
• Oversee agency vehicles including all upkeep and agency repairs, cleaning, gas level, and mileage
• Answer 24-hour helpline; provide active listening, referrals, and safety planning in a non-judgmental manner
• Attend all staff and client support meetings, in-service training, and complete assigned independent trainings
• Understand and support First Step’s philosophy of empowerment, education, and prevention of violence
• Actively support and carry out First Step’s mission, vision, and values
QUALIFICATIONS
• High school diploma, GED recommended or equivalent experience
• Experience working in a customer service capacity
• Demonstrated ability to work effectively with people from diverse racial, economic, and cultural backgrounds
• Must have empathy and passion for working with survivors using a client-centered approach while exercising cultural competency
• Ability to maintain professional boundaries, high level of confidentiality and comply with all agency policies and procedures
• Comfortable working independently and as part of a team
• Excellent organizational and computer skills
• Excellent oral, written, active listening, and reflective conversation skills
• Bilingual a plus
