Description
The Home Loan Officer serves as a key point of contact for prospective borrowers, guiding them through the mortgage application process. This role involves conducting comprehensive interviews with applicants to assess their financial needs and goals, clearly explaining available loan programs and eligibility requirements, and gathering all necessary financial documentation. The Home Loan Officer performs an initial analysis of the applicant's financial profile to determine whether minimum qualification standards are met and provides informed recommendations on suitable loan products. This position requires strong interpersonal skills, attention to detail, and a commitment to delivering a positive and compliant borrower experience.
Work Location:This position is available to work hybrid (onsite at the branch 2-3 days weekly). Open to all areas with branches within Michigan.
Weekly Schedule:
Monday - Friday: 8:30am - 5:00pm ET
Saturday Rotation (approximately every 4 weeks): 9:00am - 1:00pm ET
An offer of employment with MSU Federal Credit Union and affiliates is contingent upon the agreed work arrangement (onsite/hybrid/remote) and work location. MSU Federal Credit Union may or may not be able to accommodate temporary or permanent changes to work arrangements or allow employment outside the city and/or state of residency in which the new hire resides at the time of offered employment.
Compensation & Benefits:
Salary:
Level I: $21.00 - $26.00+ per hour, dependent on experience
Level II: $27.00 - $32.00+ per hour, dependent on experience
Senior Level: $33.00 - $40.00+ per hour, dependent on experience
In the best interest of serving our members, and as a not for profit organization, MSUFCU positions not eligible for commission or sales incentives. Learn more about our community-driven interest here: https://www.msufcu.org/organizationimpact/
100% Company-Paid Health, Dental, Vision, Life, and Long-Term Disability Premiums
Up to 26 days of PTO within your first year, as well as Volunteer Time Off & 11 Paid Holidays
401(k) with a company match
Tuition Reimbursement
Up to 12 Weeks of Paid Parental Leave
Learn more about our benefitshere
Essential Duties and Responsibilities -
Home Loan Officer I:
Ensures phone coverage by adhering to the schedule, and remaining available to support members and staff during Credit Union business hours
Originates home equity applications after conducting thorough interviews with members to ensure members are informed as to the home equity product and terms that will best fit their needs
Assists members with mortgage products and applications with the assistance of an experienced Home Loan Officer
Communicates with members on a regular basis as to the status of their loan application and documents member communication in application processing system
Communicates with staff and management on a regular basis regarding application issues and/or status of member's loan application
Returns e-messages, phone messages and emails from members by the end of the day to ensure clear, concise communication
Assists members and peers throughout the loan process to maximize loan closings and achieve origination goals
Identifies and sells products and services, provides personalized financial education to enhance member experience, and achieves individual and departmental goals.
Resolves member service complaints or errors; expends up to position's authorized dollar amount of up to $150.00 when applicable to place the Credit Union in a better position, or to resolve problem situations with members
Makes home equity lending decisions within assigned lending approval limits; or makes recommendations for preapproval or denial for Underwriter review
Understands the Credit Union's policies and procedures to ensure compliance and accountability for managing operational risks. Adhere to established internal controls and procedures to safeguard assets, prevent fraud, and maintain the integrity of credit union operations
Performs other duties as assigned
Home Loan Officer II:
Originates mortgage and home equity applications after conducting thorough interviews with members to ensure members are informed as to the mortgage products and terms that will best fit their needs
Communicates with members on a regular basis as to the status of their loan, while also keeping third parties, including Realtors, up to date with the loan status
Attends networking events, meetings, and luncheons with Realtors, Builders, Financial Planner, etc. to build relationships and attract home loan referral business
Actively communicates problems, concerns and opportunities to Leads or Management which improves the department and/or Credit Union
Acts within assigned lending approval limits to pre-approve applications independent of Underwriting, as appropriate, and makes recommendations for preapproval or denial for Underwriter review
Senior Home Loan Officer:
Mentors new Home Loan Officers
Maintains an established network of Realtors, Builders, etc. and attends events such as Association of Realtors, Women's Council of Realtor, Homebuilders events and others as assigned
Creates and maintains a vast network of referral sources including Realtors, Builders, members you have worked with previously, etc. who contribute to the Loan Officer's monthly business
Resolves member service complaints or errors; expends up to position's authorized dollar amount of up to $300.00 when applicable to place the Credit Union in a better position, or to resolve problem situations with members
Acts within assigned lending approval limits to pre-approve applications independent of Underwriting as appropriate, and deny applications independent of Underwriting, as appropriate
Job Requirements -
Levels I and II:
High school diploma or... For full info follow application link.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
