Talascend is currently seeking an Export Operation Specialist for an opportunity in Warren, MI.
OVERVIEW:
Single point of contact for assigned accounts, including daily interface with subsidiaries, North America Export Operations, Logistics, suppliers, subject matter experts and dealers/distributors in the export markets. Liaison with Export Operations Managers on various order-to-delivery related issues.
RESPONSIBILITIES:
- Primarily responsible for tracking all orders for export markets from Order-to-Delivery (OTD).
- Inform and follow up with export customers on all order entry issues, order rejects, changes to orders like options, ship to and orders cancellations (if applicable).
- Responsible for tracking and updating all MVBs (Manufacturing Validation Build) status on weekly basis.
- Follow up with respective teams (logistics, finance, export product managers, MVB coordinators and markets) on any changes that affect the launch of products within export markets. Highlight any issues to Export Operations Manager on a weekly basis.
- Prepare manual invoices for MVBs (if needed).
- Co-ordinate with DF Young on logistics and financial transactions, including; Credit & Rebill, Reconsignments, Special moves (airfreight, spot buy etc…).
- Generate, analyze and review weekly report on order issues with Export Operations Manager on 0rders not released for production, No assignment of Target Production Weeks (TPW), Delayed TPWs, Orders built and not released to logistics.
- Follow up with offshore plants on any issues that hamper the follow of events from their systems to various systems for both MVBs and regular production orders.
- Participate in monthly calls with markets on demand submission, logistics calls along with Export Operations Manager.
- Create Order Work Bench (OWB) user ids for export dealers and co-ordinate with teams to provide systems access (Vlogistics tool).
- Coordinate with IT teams to resolve all export customers issues related to OWB delivery reporting.
- Support logistics team on any queries on shipment by coordinating with port processors and DFY team.
- Able to quickly learn and execute various ad hoc reports in systems like VOMS, POMS, VTIMS, Vlogistics Tool.
QUALIFICATION:
- High level of analytical and problem-solving skills with a focus on identifying key issues and resolving root causes.
- Demonstrate relationship-building skills with the ability to interact with the customer via email and phone conversations.
- Understand unique customer needs across various countries.
- Ability to work independently and meet deadlines.
- Proficient use of Microsoft Word, Excel and Power Point.
- Strong oral and written communication skills.
- Ability to manage multiple activities through various systems such as VOM / ORDER WORKBENCH, POMS, VTIMS, BARS, V-Logistics, VinView (Freight Verify).
We thank all applicants for their interest. However, only those qualified individuals who closely meet the qualifications of this position will be contacted. The details of the position are only a summary; other duties may be assigned as necessary. Background check and drug screen may be required for this position.
If you are interested in other positions with Talascend, please visit our website at www.talascend.com.
Talascend is proud to be an Equal Opportunity Employer M/F/Disability/Veteran.
