TRIGO Global Quality Solutions has several immediate openings for a Site Manager position to support the Metro Detroit area.
Overall Purpose of a Site Manager
Ensure client overall satisfaction by addressing their needs quickly and effectively
Optimize site performance and efficiency
Organize & coordinate teams at site level to fulfill jobs/work orders, manage the site teams and ensure good social climate on the site/sites
Prepare sites and teams for Technical resource requirements
Support and contribute to the company Quality Policies & QMS
Responsible for managing performance to meet all customer required KPIs
May Report to
Either GM/Director of Operations/Regional Manager
Responsibilities of a Site Manager
Client relationship & Business development
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Be the face of TRIGO on the site(s), guaranteeing client satisfaction and building solid relationships, (incl. support to claim management)
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Ensure clear and transparent communication to the client
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Develop business with existing clients on farming, and upselling (support provided by Sales for the quotation preparation and/or negotiation)
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Provide the sales teams with site information on new client opportunities and insight for the quotations
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Monitor competition (services, prices, etc.) at the site level
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Develop and maintain positive relationship with all 3rd party supplier representatives
Operations
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Estimate job/mission costs as accurately as possible
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Manage space allocation and maintain physical facility as required
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Monitor the regions financials to ensure progress toward set organizational goals
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Monitor regions contracts/missions for proper documentation/information
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Provide quality inspection and auditing results with suggestions and council from the customer quality manager using measuring tools and record of data
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Provide all required information for contracts, traceability and instructions are well documented, on time, with up-to-date information
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Ensure all operational management tools, and monitoring tools are up-to-date, with accurate information
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Ensure compliance with established KPI's
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Implement continuous improvement to optimize services provided and site efficiency
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Demonstrates commitment to reduce the risk of workplace accidents
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Comply with local, customer and company Health & Safety legislation, laws, and policies
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Mitigate nonconformance risk at site
Organization & management
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Ensure staff availability and qualifications to perform the jobs
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Develop, retain, and manage teams
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Partner with recruiting to maintain proper levels of staff, considering turnover and new business
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Motivate employees to perform job tasks that meet or exceed the customer and company expectations
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Partner with Human Resources for counseling's and disciplinary actions at site
Technical
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Analyze technical requirements for customers jobs (existing or upcoming)
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Identify technical resources when needed to anticipate and fully address client needs
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Support development of technical expertise at the site level
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Ability to read blueprints, automated measuring equipment, and factory flow as required
Other
Knowledge, skills, abilities
Hard skills
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Full proficiency in local language
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Proficiency in English
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Computer skills – Microsoft Office (basic Microsoft Excel and PowerPoint proficiency) and Outlook
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Work Instruction Writing
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Communication (written and verbal to customers and employees), organizational, interpersonal, and time management skills
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Attention to detail and job diligence
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Proven ability to manage projects to successful completion
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Other Industry specific software experience preferred, but not required
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Ability to travel as required (up to approx. 50%)
