SCCMHA JOB VACANCY ANNOUNCEMENT
Customer Service Advocate - Part Time
Pay Range: $18.43 - $21.24 Hourly
GENERAL STATEMENT OF DUTIES:
Under the general supervision of the Director of Environmental Services, Customer Service and Security, serves as a primary customer service contact for Saginaw County Community Mental Health Authority (SCCMHA), answering and screening the telephone calls, receiving persons served/visitors and provides direction to all mental health activities, utilizing thorough knowledge of operations and services of agency and other community services. This position rotates between and shares responsibilities for the Customer Service Specialist in the customer service switchboard area and Check In Station. To be eligible for this position, the candidate must be a primary persons served of mental health services currently or in the past. This position will be knowledgeable about and actively support culturally competent recovery based practices; person centered planning as a shared decision making process with the individual, who defines their life goals and is assisted in developing a unique path toward those goals; and a trauma informed culture of safety to aid persons served in the recovery process.
WORKING CONDITIONS/ENVIRONMENT:
Works in normal office environment with usual pressures of time constraints and stress from long periods of computer use. Often deals with the public, which may include people who are unpleasant or angry.
MINIMUM REQUIREMENTS:
Education:
High School diploma or equivalent with courses in general business, typing, bookkeeping, office practices, and computers.
Experience:
One (1) year experience as a secretary or receptionist and use of multi-line phone system (minimum 5 external lines and 10 internal extensions). This minimum requirement may be waived at SCCMHA discretion based upon the candidates’ overall job experience. To be eligible for this position, the candidate must be a primary persons served of mental health services currently or in the past.
Licenses and Certifications:
Must have valid Michigan Driver’s license with a good driving record.
