Job Details

 SUMMARY 

The Working Janitorial Supervisor is responsible for managing and supporting the work activities of the cleaning personnel; i.e. keeping the building in clean and orderly condition.  This role is responsible for knowing the facility’s cleaning requirements and directing hourly cleaning personnel. This operation will take place during normal working hours. This Position reports to the Manager.

PRIMARY RESPONSIBILITIES 

• Interface with CLient(s) on facility issues as required.
  • Interface with Client representatives and the Manager on items affecting tenants and the facility.
  • Act as backup/fill-in for any other facility staff (as needed).
  • Manage specific tasks assigned by the Customer Leadership and Manager.
• Supervise, coordinate, and perform the activities of workforce & personnel related to all Cleaning responsibilities, including but not limited to routine cleaning activities, restrooms, offices, common area cleaning, cleaning floors, shampooing rugs, washing walls and glass, and removing rubbish, etc.
  • Responsible for successful operations of the cleaning functions.
  • Coordinate and dispatch assignment of cleaning personnel and resources. 
  • Inspect work performed to ensure cleaning standards are being met.  Monitor employees’ work levels and review work performance.  Counsel employees about work-related issues and assist employees to correct job-skill deficiencies.
  • Support and implement as necessary safety tools such as "Take 2", Pre Task Plans, Safe Operating Practices, Safety Observation Tours and Incident Investigations.
  • Patrol and monitor work areas and examine tools and equipment in order to detect unsafe conditions or violations of procedures or health and safety rules.
  • Arrange for worker training in safety, repair, and techniques; operational procedures; and equipment use.  Also develops and evaluates Housekeeping employees.
• Assist in development and manage the cleaning operation plan (Frequencies, Methods, Equipment, Tools, Materials needed).
  • Know the site’s cleaning requirements (Area, Conditions, Occupant usage factors, Standards of cleanliness).
  • Establish daily cleaning schedules for hourly personnel, covering routine and special project operations.
  • Maintain inventories of cleaning materials (supplies, equipment, chemicals, etc.) required at the site.
  • Establish performance improvement targets for specific cleaning operations at the site and make targets visible for all.
• Review all Customer Work Requests, several times a day.  Interface with the customer to ensure that the scope of work is clearly understood.  Prioritize and schedule the work.   Follow up with the Customer when the work is complete to ensure customer satisfaction.
• Responsible for work place organization (WPO) being in place within areas of responsibility / assignment. (key point: expected to lead by example)
• Conduct and Support all cleaning operations… per assignment.  This position will have a daily cleaning route to maintain.  Cleaning duties may include but are not limited to:
  • Servicing, cleaning, and supplying restrooms;  Gathering and emptying trash;  Cleaning building floors by sweeping, mopping, scrubbing, or vacuuming;  Strip, seal, finish and polish floors (as required);  Follow procedures for the safe use of chemicals and power equipment;  Clean windows, glass partitions, and mirrors;  Notify managers concerning the need for major repairs or additions to building operating systems.

ADDITIONAL RESPONSIBILITIES 

• As assigned

KNOWLEDGE AND SKILL REQUIREMENTS 

• Focus on a safe work environment
• Available 24/7 to deal with issues that may occur outside of regular work hours
• Sound judgement and decision making – Consider the relative costs and benefits of potential actions to choose the most appropriate decisions
• Attention to detail and communication
• Critical thinking – Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
• Active listener – Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
• Oral and written comprehension
• Organization

Experience 

1. No previous work-related skill, knowledge, or experience is needed for entry level of this occupation.

Training 

1. Employees in this occupation will receive anywhere from a few days to a few months of training. 

Education 

1. These occupations may require a high school diploma or GED certificate.  Some may require a formal training course to obtain a license.

WORK STYLES 

1. Dependability – Job requires being reliable, responsible, and dependable, and fulfilling obligations. 
2. Self-control – Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations. 
3. Cooperation – Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude. 
4. Attention to detail – Job requires being careful about detail and thorough in completing work tasks. 
5. Concern for others – Job requires being sensitive to others’ needs and feelings and being understanding and helpful on the job. 
6. Integrity – Job requires being honest and ethical. 
7. Independence – Job requires developing one’s own ways of doing things, guiding oneself with little or no supervisor, and depending on oneself to get things done. 
8. Adaptability/Flexibility – Job requires being open to change (positive or negative) and to considerable variety in the workplace. 
9. Initiative – Job requires a willingness to take on responsibilities and challenges. 
10. Stress tolerance – Job requires accepting criticism and dealing calmly and effectively with high stress situations.