Job Details

• Develops, manages and reports against project plans.
• Ensures that customer requirements are met through system analysis, project scope and project phasing.
• Evaluates laboratory system needs, identifies improvement, then plans, facilitates, delegates and/or performs project tasks to ensure project completion within designated timeframes; as issues are identified is responsible for taking appropriate action and when necessary escalation steps. Reports to processes owners project status throughout project life cycle.
• Acts as a liaison between Diagnostic Laboratories, Information Services (IS), and/or external clients on computer system issues, training, security and support; identifies and provides feedback on issues regarding customer needs, requirements, issues/concerns and satisfaction, potential expansion opportunities, competitor activities/strategies, etc.
• Coordinates creation and execution of validation plans and summaries.
• Develops and maintains computer procedures, training materials, and other related documentation following BCW procedures.
• Creates and maintains documentation matrices, data gathering and analysis.
• Identifies and documents problems identified with systems and leads, coordinates and/or participates in resolution.
• Manages change control process and procedures supported in the Diagnostic Labs; reviews and approves database changes in information systems within the scope of the position.
• Provides, coordinates and evaluates training for laboratory staff on LIS, related systems and materials.
• Assists internal and external customers with data procurement, special billing, charting or reporting needs.
• Works collaboratively with and provides support and back up for other LIS Project Specialists.
• Maintains knowledge of laboratory processes, procedures and customers.
• Maintains knowledge of license and accreditation requirements relevant to laboratory use of information systems.
• Facilitates collection of data on quality indicators. Analyzes data, summarizes and prepares reports relating to LIS.
• Provides laboratories with troubleshooting assistance on information systems.
• Assists with information system downtime procedures.
• Performs other duties as assigned
• Complies with all policies and standards

Education

• Relevant baccalaureate degree in laboratory science, information systems required
• or equivalent experience required
• Master's Degree in medical informatics or computer information systems preferred

Experience

• 1-3 years experience performing laboratory testing and/or using LIS required
• 1-3 years experience in adult training and education preferred
• Experience in training on computers and technical procedures preferred
• Experience in development and implementation of processes in a regulated environment preferred
• 1-3 years of leading successful cross-functional projects and teams preferred
• Experience in creation and execution of validation plans, change control, tracking and data analysis to support process improvement and quality initiatives preferred
• 1-3 years relevant work experience in assigned laboratory required

Knowledge, Skills and Abilities

• Knowledge of laboratory information systems (LIS), preferably Cerner Millennium, MS Project, labtest.com, MicroSoft CRM, and/or Smart Pilgrim CAPA required
• Ability to work independently and manage multiple projects, priorities and responsibilities required
• Ability to develop and edit procedures, training, validations and other documentation required
• Knowledge of licensing and accrediting requirements relevant to Diagnostic Laboratory’s use of computer systems and software required
• Excellent leadership, team building and communication skills required
• Skilled at problem identification, data analysis, change management and problem escalation required
• Excellent computer skills; i.e., word processing, database, and spreadsheets required
• Skilled at effectively presenting information across diverse audiences required
• Exceptional customer service skills required
• Knowledge of laboratory specific procedures, policies, and regulations required

Licenses and Certifications

• Cerner certification (Specialist, Professional or Master preferred

Tools and Technology

• Personal computer required
• Computer software including word processing, spreadsheets, databases, statistical analysis tools, etc. required