Accelerate your career at RXO
RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.
As a Specialist, Parts at RXO, you will deliver exceptional service to our customers and drivers before, during and after the call.
What your day-to-day will look like:
Support customer with respect to Key Performance Indicators (KPIs), including, but not limited to, reducing backorders and past dues, accurate forecasts, new model launches, recalls, supplier collaboration
Meet workload criteria and metrics
Monitor and track pickups and deliveries, and notify customers of any deviation from the run schedule
Answer incoming supplier calls/emails
Utilize customer tools to provide accurate updates related to shipments, forecasts, schedules, etc.
Collaborate with customer and escalate any issues through appropriate channels
Update/create standardized process documents
Facilitate/participate in conference calls with suppliers/customer
Collaborate cross functionally with other departments within GM CCA, including, but not limited to, engineering, logistics, product development, supplier quality and purchasing
Able to work autonomously and adapt to change
At a minimum, you'll need:
1 year of experience dealing with high phone/email volume in a deadline-driven environment * Experience with Microsoft Office
Excellent verbal and written communication skills
Strong supplier and customer interaction experience
Basic computer skills
It'd be great if you also have:
Knowledge of the transportation industry
Strong organizational and time management skills, including multitasking and managing customer expectations in a fast-paced environment
Does this sound like you? Check out what else RXO has to offer.
Why Join Us:
Our Benefits
Comprehensive medical, dental, and vision plans
401(k) retirement plan with up to 5% company match
Pre-tax accounts to help streamline eligible expenses
Company-paid disability and life insurance
Employee Assistance Program (EAP)
Career and Leadership Development Programs
Paid time off, company holidays, and volunteer days
Our Culture
Our values are the key to our unique culture and our ability to deliver for everyone we serve.
We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.
The Next Step
Ready to join our team? We'd love to hear from you. Fill out an application now and join our talent community to learn about future opportunities. We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification. Review RXO's candidate privacy statement here and RXO's Privacy Notice to California Job Applicants here.
