About the Role
As a Engagement Manager on the AI Practice team, you will own the end-to-end customer relationship across several enterprise accounts, beginning with product deployment and continuing throughout the lifecycle of the partnership. You will operate with significant autonomy and influence, shaping how enterprise customers adopt Workday's AI products, informing the evolution of Workday's product and services offerings, and collaborating with a deeply talented peer group.
You will serve as a trusted AI advisor to your customers' senior leaders, guiding them through AI transformation by implementing change management best practices, educating end users, and identifying, prioritizing, and deploying AI use cases that deliver measurable business value. Your ability to understand each customer's business model and connect their unique challenges to Workday's horizontal AI platform will be essential to your success.
Responsibilities:
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Own end-to-end delivery for multiple enterprise customer engagements, ensuring customers realize maximum value from Workday's AI products from deployment through the full lifecycle of the partnership
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Partner with customers' C-level executives on AI strategy and transformation, including developing adoption roadmaps and change management approaches
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Lead one or more concurrent implementations, ensuring projects are delivered within the budget and timeline outlined in the statement of work
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Manage timelines, risks, and cross-functional coordination to ensure smooth delivery and long-term adoption across large-scale deployments
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Identify retention opportunities and potential areas for expanded engagement, contributing to the growth of the customer relationship
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Provide guidance and mentoring to Professional Services team members working on your implementations, ensuring projects are properly planned and staffed
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Identify and resolve issues that could affect project scope or timelines, presenting updates at Executive Steering Committee meetings and leading quarterly business reviews
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Participate in the sales cycle when requested to gather requirements, formulate delivery approaches, and develop proposals
About You
Basic Qualifications (Senior Engagement Manager):
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Demonstrable experience of leading Medium and/or Large Enterprise implementations or transformation initiatives
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4+ years of experience in either enterprise application implementation (Workday, Oracle, NetSuite, SAP, Cornerstone, or similar) or top-tier strategy consulting (MBB, Tier 2), venture capital, or a commercial/strategy/ops role in a startup or scale-up.
Basic Qualifications (Principal Engagement Manager):
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Demonstrable experience of leading Medium and/or Large Enterprise implementations or transformation initiatives
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8+ years of experience in either enterprise application implementation (Workday, Oracle, NetSuite, SAP, Cornerstone, or similar) or top-tier strategy consulting (MBB, Tier 2), venture capital, or a commercial/strategy/ops role in a startup or scale-up.
Other Qualifications
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Experienced in relationship management, with the ability to establish and nurture long-term partnerships with enterprise customers at all levels, including C-suite executives, fostering trust and collaboration that drive successful AI adoption and customer loyalty
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Demonstrated executive presence, including the ability to project confidence and poise while communicating with senior leaders, facilitating executive steering committee meetings, and leading quarterly business reviews in complex customer environments
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Skilled in project management, with experience planning, coordinating, and delivering multiple concurrent implementations on time and within budget, using effective methodologies for risk management, resource allocation, and quality delivery
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Proficient in software implementations, with the ability to guide customers through AI and enterprise application deployments, including configuration, change management, user education, and long-term adoption planning
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Effective communicator who can adapt their style to different audiences, from end users to C-suite executives, translating complex AI concepts into clear, actionable guidance that inspires confidence
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Adept at situational awareness, with the ability to interpret complex customer environments, identify potential issues or opportunities early, and make informed decisions that keep engagements on course
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Demonstrated ability to navigate ambiguity and work through open-ended challenges where there is no prior blueprint, moving from strategy to hands-on delivery with a growth mindset and a desire to learn and develop new capabilities quickly
