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Showcase your communication, customer service and multitasking skills with Backyard Products, LLC in the role of Permit / License Coordinator.
Join America’s #1 Backyard Builder, whose success for nearly 50 years continues to be driven by customer satisfaction! In this role, you will play an intricate part in providing quality sheds, play sets, studios, and gazebos to many valued customers across the United States. Backyard Products promotes a collaborative culture where your ability to be adaptable adds value and accountability to your success. Our diverse and dynamic team environment supports internal growth and advancement.
The Permit/License Coordinator will coordinate all company compliance with our license / bond activity within the division. You will work with our national field team in the backyard installation industry to ensure projects that require permits are able to be procured as needed. Duties include applying online for bonds, licenses, and permits, as needed, with the respective municipalities. In this role, you will compile, update and maintain our database, reports and daily KPI’s. Help us cultivate business relationships by delivering the best possible product while ensuring positive customer experiences.
Key Responsibilities: (Other duties as assigned)
- Maintain the permit requirements database by local building municipality and update fields as changes occur
- Obtain online documents from building departments to ensure compliance with appropriate licenses and bonds (no travel required)
- Prepare and submit applications and paperwork to various building departments for backyard improvement licenses and bonds
- Coordinate payments and check requests
- Ensure compliance within all municipalities where installation services are provided
- Upload all projects into CRM platforms and maintain accurate records for all permitting data
- Maintain all company files relating to applications, approvals, licenses and permits
- Monitor all license and bond requirements in Smartsheet’s to ensure ongoing compliance
- Work with Branch Operations to manage our nationwide fleet to maintain compliance for PMI – preventative maintenance inspections, state and local registrations, licenses and inspections as required by state and local laws
Required Education and Experience:
- High School Diploma or GED
- Proficient in Microsoft Office Applications (Outlook, Excel and Word)
- Exceptional customer service and time-management skills
- Ability to work both independently and as part of a team
- Superior written and verbal communication skills.
Preferred Education and Experience:
- 2 years of permit processing experience
- Construction office administration experience
- Smartsheet editing and/or administration experience
Habits That Drive Our Success:
- Customers First
- Total Quality Management
- Manage the Numbers
- Speed, Execution, Simplicity
- People Make It Happen
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