Role Purpose
The vp/impact intelligence leads the business intelligence team within the technology center of excellence, serving as the credit union's senior data strategist and the enterprise authority on analytics, insight delivery, and data governance. This role owns the organizational data strategy end-to-end - defining how data is captured, governed, analyzed, and consumed to drive performance, growth, and member experience. The vp/business intelligence is a visible leader beyond the department: presenting to the Board of Directors and ALCO, advising executive leadership with data-driven insight, and shaping how the credit union uses data as a strategic asset. This individual partners closely with the AI team within the technology center of excellence to deliver integrated, cross-functional outcomes and builds a culture of data literacy, storytelling, and evidence-based decision-making at every level of the organization.
Role-Specific Contributions
- Own and drive the enterprise data strategy, ensuring it is tightly aligned with organizational goals and serves as a measurable lever for business performance, member experience, and growth.
- Proactively identify opportunities to leverage data as a strategic differentiator - informing product design, member segmentation, pricing, risk management, and operational efficiency.
- Own the strategic direction for predictive modeling and advanced analytics, partnering with the leadership and AI team on execution and integration.
Analytics & Insights Delivery
- Direct and prioritize analysis of financial, operational, member, competitor, and economic data - including pricing, channel usage, product penetration, member demographics, market segmentation, ROI, risk management, loan origination, credit performance, collections, and profitability.
- Define the measurement framework for the organization - leading the development and publication of dashboards, KPIs, recurring reports, and ad-hoc analyses that provide timely, relevant decision support to stakeholders at all levels.
Technology & Platform Oversight
- Oversee the credit union's business intelligence and data analytics platforms, including Arkatechture and supporting visualization and reporting tools, ensuring secure collection, processing, storage, and delivery of data.
- Manage vendor relationships for BI and data analytics platforms, including Arkatechture, ensuring contract alignment, roadmap coordination, and delivery against organizational needs.
- Perform other duties as directed by leadership.
Qualifications/Competencies
We’d expect a great chief capacity offer to have built capabilities through experiences that would include a minimum of:
- Education: Bachelor's degree in a related field (e.g., business analytics, data science, information systems, finance) or equivalent experience.
- Work Experience: 10 years of progressive data analytics or business intelligence experience.
- Industry Experience: 3 years of financial institution experience.
The outcome of experience is our priority, so proficiency will be evaluated over means of acquiring it. Necessary competencies include:
Leadership
At orsa, whether we serve as managers, lead cross-functional teams or initiatives, or simply lead ourselves, we are all leaders.
- Core Adaptive Capabilities: Systems thinking, pattern recognition, scenario planning and learning agility
- Human Centered Leadership: Empathy, emotional intelligence, psychological safety, inclusive leadership, purpose-drive motivation
- Strategic Thinking & Innovation: Horizon planning, breakthrough thinking, calculated risk taking, experimentation mindset
- Execution in Ambiguity: Decisive action despite uncertainty, agile implementation, resource flexibility, change leadership
- Technology & Data Fluency: Digital acumen, data literacy, ecosystem thinking, ethical technology use
Functional
- Data Governance & Quality Management: Developing data governance frameworks to ensure data security, compliance, accuracy, and consistency across the enterprise.
- Technical Proficiency & Architecture: Demonstrating deep knowledge of BI tools, SQL, data warehousing, and modern data analytics and data visualization technologies.
- Business Acumen & Translation: Ability to translate complex analytical results into actionable insights and strategic recommendations for executive leadership.
- Strategic Data Leadership: Ability to align impact intelligence goals with organizational objectives, managing data as a strategic asset.
Work Model and Conditions: Hybrid
This position works in-office where working conditions, lighting, temperature, audio, and workspace are all sufficient. This position also works from home, where an appropriate work environment is required. Work requires the ability to constantly operate a computer and the ability to read, type, and communicate. Work may require the ability to move work-related supplies weighing up to 10-15 pounds.
As a team member of orsa, you’ll enjoy:
- Comprehensive medical, dental, and vision plans
- Generous paid time off package for all full-time team members
- Up to 12-weeks paid paternity/maternity leave
- Lifestyle Accounts to help with your personal wellbeing
- Family Health Benefits
- Paid time off to observe all Federal Holidays
- Flexible work options depending on position
Contact/application information:
If this description appeals to you, please submit an application! A member of orsa’s talent acquisition team will be in contact with you shortly!
Equal Employment Opportunity Policy:
orsa credit union is an equal opportunity employer (M/F/D/V). We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, gender identity or expression, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable Federal, State or local laws.
Disclaimer:
This job posting highlights some of the most critical responsibilities and requirements of the position. There may be additional duties and responsibilities that are not listed above. A Talent Acquisition Specialist will be sure to discuss the role in further detail should your application be selected to move forward.
Please note that orsa credit union does not involve Artificial Intelligence (AI) when evaluating applications. Applications for this position are reviewed by a member within the Talent Acquisition team. We are dedicated to providing an equitable and thorough review of all submissions and look forward to additional connection as the recruitment process continues!
