The Employment Service Coordinator is responsible for serving as the Team Leader at their assigned location, providing mediated and facilitated services to Employment Service (ES) Center customers in accordance with provisions in the ES Manual and local policies and procedures, overseeing the ES Specialist staff in daily tasks, and coordinating the ES Program with One Stop Center staff and One Stop partners. This person is also responsible for the identification and development of resources, materials, and sources of opportunities to promote placement of qualified Employment Service customers into suitable employment and conducting a variety of job search related workshops and seminars. Finally, the Employment Service Coordinator will promote excellence in customer service, guidance, direction, and instruction leading to a successful job search and ultimate employment for Employment Service Center customers and ensure program performance measures and corresponding documentation.
PRINCIPAL DUTIES AND RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:
· Oversees the daily operations of the ES Center to ensure high quality career development service delivery to all customers in adherence with program regulations, agency policies, and state mandates.
· Coordinates staff scheduling to ensure sufficient coverage of ES Center at all times, employee attendance tracking and recording, and data gathering to ensure compliance with and support reported levels of service.
· Maintains effective and mutually beneficial relationships to enhance One Stop Center services with One Stop staff and partners including actively participating in regular meetings.
· Submits weekly service level reports and making recommendations for improved ES Center resources and equipment, One Stop partner coordination, staff professional development and staff performance tracking.
· Assists customers with registration for and Intake of Trade Act programs, preparing the customer for meeting the requirements for entry into classroom training or accessing other Trade Act services.
· Conducts Job Search Skills Workshops for One Stop Center customers that include, but are not limited to resumes, cover letters, interview techniques, thank-you notes, telephone skills, and effective job search techniques.
· Presents program orientation sessions at various events, meetings, worker orientations, and community agencies to market services available at the various ES Centers.
· Facilitates quality customer service while providing a user-friendly atmosphere in the Employment Service Center.
· Screens, interviews, and matches customers to job openings; acting as a referral agent to the One Stop job developers and local businesses.
· Responsible for maintaining and updating job search materials and employment opportunities bulletin board and developing flyers, hand-outs and other informational materials.
· Oversees the maintenance of accurate records of customers' job search activities and an accurate filing system for business records in accordance with local, state, federal and unit regulations.
· Documents customer complaints and completes classroom training waivers for UI recipients using designated systems and forms in accordance with established procedures and policies.
· Assists customers with a variety of job search concerns, answers programmatic and procedural questions, provides motivational support to customers to increase their job search opportunities and enhance job retention.
· Assists customers with operating computerized software and tutorials in the Resource Center: MOIS, Internet, Microsoft software applications, GED preparation, Open Options, O*NET, basic skills tutorials, and self-assessment instruments.
· Performs testing in accordance with provisions in the ES manual utilizing state approved instruments.
· Refers customers to workshops and other training opportunities available in the One Stop or the local community and guides customers in the use of available resources.
· Keeps updated on business changes in the work place to provide customers with current and relevant information including available employment opportunities, local labor market conditions, One Stop and community programs, and educational and vocational information.
· Conducts research and reviews resource and job search material, tutorials, computer software programs and equipment to recommend for purchase in updating or enhancing the ES Center.
· Assists customers in developing and posting professional electronic resumes on Michi-gan’s Talent Bank, providing instruction in conducting on-line job searches, and developing career employment plans and goals.
· Works as part of a team to conduct follow-up with ES Center customers in recording employment/placement data and/or providing additional support to foster continued efforts toward goal completion.
· Assists employers in registering and positing job openings on the Michigan’s Job Bank and providing guidance to employers on searching for qualified candidates from DCC’s ES customer pool and Michigan’s Talent Bank.
· Maintains current knowledge of the local, state, federal, and unit regulations and guidelines in delivering services in the ES Center and processing all required forms and documents in a timely manner to comply with these regulations.
· Monitors performance levels according to contractual goals on a regular basis and implementing corrective action as necessary to ensure that contracted program performance measures are met or exceeded.
· Responsible for supervising Career Specialists, Employment Specialists and Employment Service Assistance.
EDUCATIONAL AND EXPERIENTIAL REQUIREMENTS:
· Bachelor Degree in Human Services or related field is preferred.
· One year of experience in an employment service or placement service setting, teaching, or human service environment.
· Excellent presentation and public speaking ability. Must be comfortable speaking before large groups of people and able to deliver effective seminars and conduct workshops.
· Excellent customer service skills. Must possess excellent interpersonal skills and ability to communicate effectively with diverse customer base to resolve customer complaints, staffing issues and program coordination problems. Must be able to maintain effective, positive relationships with staff, co-workers, employers, and all partner program operators.
· Excellent written communications skills. Proven ability to articulate thoughts clearly on paper with proper grammar, punctuation and the ability to apply language rules.
· Experienced with resume and cover letter writing, clear and concise composition skills and ability to learn and apply job search skill techniques to direct customers in their job search.
This job description is not intended, nor should it be construed to be all-inclusive.
*May be required to report to other sites for coverage purposes as needed.
Job Type: Full-time
Pay: From $21.15 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Experience:
- Customer service: 2 years (Required)
- supervisory: 2 years (Required)
Work Location: In person
