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TITLE: 911 Dispatcher
DEPARTMENT: Downriver Mutual Aid 911 Call Center
RESPONSIBLE TO: Shift Supervisor/Director
GENERAL SUMMARY:
To perform both Police and Fire Dispatching. The work involves accurate, concise, and comprehensive
preparation of correspondence, records, and reports; responsible clerical work requiring a knowledge of
call center practices and procedures; a proper and efficient use of police/fire radios, emergency and nonemergency telephone systems, and legal use of the LEIN and radio systems. Must be available to work
weekends, holidays, varying shifts, and overtime.
PRINCIPAL DUTIES AND RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:
An employee in this position may be called upon to do any or all of the following essential duties: (These
examples DO NOT include ALL of the duties which the employee may be expected to perform.)
- To assist the general public in customer services functions by answering telephones, 911 calls, and
emergency and non-emergency calls.
- Responsible for dispatching by contacting police officers and/or fire personnel on radio console and
type data into computer aided dispatch system at the same time as a call is being dispatched.
- Responsible for remaining calm under pressure, exercising good judgement, and making sound
decisions in emergency situations. Working environment is frequently fast-paced with work performed in
confines of the dispatch center while prioritizing calls for service.
- Responsible for speaking and understanding English clearly and distinctly over communications
equipment. Communicate clearly and concisely, both orally and in writing.
- Responsible for establishing and maintaining effective working relationships with those contacted
in the course of work.
- Responsible for learning, interpreting, and applying departmental policies and procedures, and
federal communications commission voice-radio regulations.
- Responsible for answering incoming calls on the telephone of both an emergency and nonemergency nature and responding appropriately to those calls.
- Responsible for maintaining records by entering, clearing, and verifying all warrants, missing
persons, stolen articles, stolen vehicles, and enter property into computer systems, and completing all
necessary paperwork.
- The handling of sensitive and/or confidential information of a written or verbal nature.
- Operate various pieces of office equipment, such as computers, camera feeds, copy machine, fax,
telephone, police/fire radios and CAD, other dispatch radios.
- Responsible for warrants, their confirmation with other police departments, recall from LEIN entry,
and properly recording this information along with their disposition.
- Responsible for requests, queries, and entries into the LEIN system involving, but not limited to:
1. Criminal histories, driving records, personal protection
2. Driving records
3. Personal protection orders and court orders
4. Warrants
5. Property
6. Guns
7. Motor vehicles
8. NCIC and SOS files communicating with other terminals via the LEIN system
- Perform other duties and assume other responsibilities as delegated or assigned.
FORMAL EDUCATION:
Is required to process knowledge necessary to understand basic operational, technical, or office
processes. Level of knowledge equivalent to a high school diploma or GED.
BACKGROUND INVESTIGATION:
Employee must possess good moral character as determined by a favorable comprehensive background
investigation and free of conviction of a crime punishable by more than one year.
OVERALL PHYSICAL DEMANDS:
- The workplace environment is designed to facilitate persons with mobility restrictions.
- Sitting at a radio console and performing deskwork continuously with an upward and downward flex
of the neck.
- Occasionally lifting and/or carrying of files, office supplies, books, and boxes, not weighing more
than 10lbs.
- Frequently reaching and handling telephones, radio buttons, supplies, and files with associated
paperwork.
- Fine dexterity is utilized continuously during operation of computers, radios, and phones.
- Vision required to be 20/20 or corrected to continuously read documents, monitor computer
screens, prisoners, camera feeds, and radio equipment.
- Hearing and talking to effectively communicate with personnel and public in person, via telephone,
and/or radio while handling other duties simultaneously
- The environment has continuous exposure to the noise of radios, telephones, alarms, and voices
while monitoring computers, and camera feeds
