Job Title: Account Specialist, Key Accounts Support
Business Unit: Transportation Innovative Solutions (TIS)
Location: Rochester Hills, MI | Onsite
Your Job
Join our team as an Account Specialist supporting Key Account Managers in a hands-on, high-impact role: you'll own quoting and contract management, assist collections and billing investigations, manage material lifecycles and part-number transitions, and lead cost-savings initiatives, all while delivering concise forecasts, scorecards, and account reporting. You'll collaborate across functions and with customers, influence decisions, present solutions, and resolve disagreements at a working level with professionalism and composure. The ideal candidate is self-motivated, highly organized, detail-oriented, comfortable presenting and negotiating, skilled at building strategic relationships, and familiar with the automotive/electronics landscape. This is a great opportunity to make a measurable impact, expand your cross-functional experience, and grow your career.
Our Team
At Molex Transportation Innovative Solutions (TIS) in Rochester Hills, we're part of a growing global organization delivering advanced connectivity and mechatronic solutions to the automotive industry. Backed by the strength and long-term vision of Koch Industries, we're a privately held, product development-focused company making significant investments in technology and innovation, creating real momentum and opportunity for our people.
Our team is known for strong tenure and career growth. Many have built long-term careers here, expanding within TIS, across Molex, and throughout Koch. Guided by our Principle Based Management (PBM) culture, we empower individuals to think like owners, continuously develop their capabilities, and create long-term value. It's an exciting time to join a team where you can make an impact and grow with the business.
What You Will Do
Support Key Account Managers by executing daily account operations, driving assigned activities to completion, and independently resolving issues with limited supervision
Manage end-to-end quoting and pricing for new and renewal business, including contract administration and updates in customer portals and Molex PROS to ensure pricing accuracy
Partner with Collections to investigate unpaid invoices and resolve pricing or billing disputes, coordinating responses with customers and internal stakeholders
Coordinate material lifecycle and supply issues, monitor slow/excess inventory, manage material changes, oversee end-of-life ramp-downs, and track part-number replacements
Lead VAVE and cost-savings initiatives by preparing customer proposals, tracking realized savings, and proliferating successful solutions across other accounts
Build and maintain strategic relationships across functions and with customers; communicate professionally via email, phone, and face-to-face interactions to represent the organization credibly
Produce and distribute concise, actionable account reporting (forecasts, scorecards, past-due items, revenue summaries) using Microsoft Office tools (Excel, Outlook, Word, PowerPoint, OneNote, Teams)
Manage customer disagreements and escalations constructively, keep conversations at a working level, escalate appropriately, and drive timely resolutions
Who You Are (Basic Qualifications)
Sales support experience with automotive OEM's and/or Tier 1 customers
Experience in B2B account support, customer success, sales operations, or a similar role
Experience supporting collections or billing investigations and resolving pricing/billing disputes in coordination with internal teams and customers
What Will Put You Ahead
Demonstrated experience managing end-to-end quoting, renewals, and contract administration
Familiarity with material lifecycle management, tracking slow/excess inventory, material changes, part-number replacements, and end-of-life ramp-downs
Practical experience preparing VAVE or cost-reduction proposals, tracking realized savings, and applying successful initiatives across account
Experience with ERP/CRM systems (e.g., SAP, Oracle, Salesforce); hands-on use of SAP or Salesforce
Practical experience with connectors, terminals, cable assemblies, and passive electromechanical components
Working knowledge of manufacturing processes relevant to connectors and mechatronic assemblies, plastic injection molding, metal stamping, wire harness/cable assembly, and general assembly processes
Familiarity with the automotive customer base and industry requirements (e.g., quality standards, supply chain dynamics)
Proven sales skills with the ability to develop customer relationships, negotiate effectively, and close opportunities
Bachelor's degree in Business, Finance, Supply Chain, Engineering, or a related field
At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.
Hiring Philosophy
All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here.
Who We Are
As a Koch company, Molex is a leading supplier of connectors and interconnect components, driving innovation in electronics and supporting industries from automotive to health care and consumer to data communications. The thousands of innovators who work for Molex have made us a global electronics leader. Our experienced people, groundbreaking... For full info follow application link.
