Appliance Installation Scheduler – Coopersville, MI
Company Overview:
Bekins is a continuously growing family-owned company that first started in 1975 as Bekins Appliance Service. With three locations in West Michigan, we are now nationally known as a high-end retail and service company that sells, installs, and services appliances and electronics. We exist to be the best; challenging industry norms to do what’s right, and to make a positive difference in the lives of our employees, their families, our customers, and the community. Bekins' workforce has doubled in size over the last five years, and we continue to look to hire the best.
Position Summary:
The new Bekins' team member will be experienced in handling a wide range of administrative tasks and will be a highly inventive team player who is comfortable working in a dynamic environment. The focus of this position will be to assist customers by scheduling their appliance installation needs. It is Bekins’ goal to provide award winning customer service while providing employees with a stable environment focused on a healthy work/life balance. This position is in our Coopersville location Monday through Friday 8:00 am to 5:00 pm. Starting at $20 an hour.
Responsibilities:
- Be an expert in our company’s point of sales computer system
- Answer and direct incoming calls
- Schedule appliance installation calls while providing excellent customer service
- Work closely with Appliance Installers and Administrative Staff in the Appliance Department
- Handle matters efficiently and dedicatedly, follow-through on projects to successful completion
- Learn and follow company policies and procedures
- Be organized, efficient, professional and friendly
Qualifications:
- Proficient in Microsoft Office, including Outlook, Word, and Excel
- Able to navigate detailed and complex computer software programs with ease
- Excellent judgement, analytical and reasoning skills
- Outstanding customer service skills
- Exceptional attention to detail; professional
- Stable employment history
- A friendly personality with a desire to help our internal and external customers
- Able to communicate clearly, appropriately, and concisely in verbal and written formats
Benefits Include:
- Insurance (health, vision, dental, life)
- 401k with a company match
- Six paid holidays
- Paid time off
- Closed Sundays
- Short-term disability
- Employee discount
- Loyalty rewards
- Employee referral bonus
Bekins provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.
