**This position offers the ability to work remotely five days per week with a Flexible work schedule. **
Are you looking for a career that offers continuous learning, a culture that promotes and rewards teamwork, and a work environment that allows you to help others? If so, then the Saving, Access, and Financial Empowerment (SAFE) Bureau is also looking for you! The Student Loan Repayment Division (SLRD) is recruiting for a candidate that is detail-oriented, resourceful, and innovative. Come help us strengthen our operations and elevate the services we provide every day!
This position is responsible for the review and evaluation of accounts referred to the Attorney General’s Office (AG) for escalated collections or enforcement actions. Serves as the liaison to the AG office. Ensures accurate case tracking and progress, performs payment monitoring and oversight of payment arrangements, ensures and documents accurate account information, acts as the primary contact for questions, and conducts any skip tracing and/or other investigative support for AG borrower accounts. Applies established policies, procedures, and relevant laws/regulations to support compliance, maximize recoveries, and deliver high-quality customer service to both internal and external stakeholders. Performs other duties as assigned.
Our culture is driven by excellent customer service, continuous improvement, employee development and Diversity and Inclusion. If you value these characteristics and enjoy working in a fast-paced, collaborative environment that offers a great work-life balance, we encourage you to apply!
