Job Title: Manager on Duty
Reports to: Membership & Marketing Director
Compensation: $15.27 per hour
Schedule: Weekends
POSITION SUMMARY:
This position supports the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living, and social responsibility. The Manager on Duty, under supervision of the Membership & Marketing Director, will be responsible for communication and coordination of all department leads during opening/closing and weekend shifts. This position is responsible for effectively communicating YMCA rules and policies to members and guests of all ages in order to provide a safe and pleasant experience for everyone using our facility.
JOB DETAILS AND ESSENTIAL FUNCTIONS:
- Supports all aspects of the Dow Bay Area Family YMCA in the spirit of teamwork
- Represent the Dow Bay Area Family YMCA in a professional manner, being visible and available to all members and guests
- Completes Hourly Building Checks and walkthroughs of childcare, locker rooms, 24/7, aquatics, upstairs, park etc.
- Assists front desk as needed
- Takes the lead on all member and facility incidents with focus on safety and customer service
- Document any incidents, codes called, etc. and notifies appropriate Y Senior Leadership Staff
- Escorts any members/guests who are asked to leave the facility and document appropriately, notifying Membership Director/CEO
- Responsible for leading and connecting the team who opens and closes the facility as well as monitoring security procedures and facility operations during the assigned shift:
- Facilitates communication and collaboration among all Department Leads (Aquatics, Member Service, Maintenance, Sports & Wellness, etc.) to ensure everyone is working together to provide a great member experience
- Monitors and ensures “All Hands on Deck” guidelines are being followed throughout the facility
- Responsible for making all closing announcements (15 minutes and 5 minutes prior to closing)
- Knows & follows opening and closing protocols
- Takes the lead in closing the park in coordination with Facilities Lead Staff
- Key holder who opens and closes facility entrances (front doors, south entrance, 24/7)
- Serves as a responder to all security and fire alarms, emergency codes called, and any facility operation incidents.
- Provide coverage/walk-throughs of the entire facility (more focus on upstairs when a Court Supervisor/Sports Lead is not present)
- Responsible for checking in and monitoring experience for weekend party rentals as needed when Asst. Director-Member Experience is not available
- Adhere to and ensure compliance with all YMCA rules and policies including safety, cleanliness standards, child abuse prevention, and emergencies procedures
- Model the YMCA’s core values of Caring, Honesty, Respect, and Responsibility and relationship-building skills in all interactions representing the Dow Bay Area Family YMCA in a professional manner.
- Assist in taking responsibility with set up and take down of any equipment needed for classes, sports or events.
QUALIFICATIONS:
- At least 18 years of age
- Must be proficient in Daxko system
- Prior experience supervising or coaching preferred
- Ability to engage with diverse populations
- Must be confident and comfortable professionally addressing members and guests regarding YMCA rules and policies in order to maintain a safe and organized environment in the gym area, courts, indoor track, and fitness facility during peak hours of operation
- CPR, First Aid, and AED certified or able to obtain within 30 days of hire
- Must be willing and able to work evenings and weekends.
- Ability to communicate effectively with members, guests, supervisors, and all Y employees.
- Ability to remain alert, attentive, and responsible at all times.
