| Position Title: | Assistant Registrar for Retention & Completion | |
| Location: | Big Rapids (Main Campus) | |
| Department: | 61100 - Admissions | |
| Advertised Salary: | $54,000-$56,000. Salary commensurate with education, experiences, and other requirements. | |
Benefits:
| Comprehensive benefit package (health care, vacation, etc.) Please see the following link for a list of benefits offered with this position. Admin / Admin Temp Benefit Plans | |
| FLSA: | Exempt | |
| Temporary/Continuing: | Continuing | |
| Part-Time/Full-Time: | Full-Time | |
| Union Group: | N/A | |
| Term of Position: | 12 Month | |
| At Will/Just Cause: | At Will | |
| Summary of Position: | The Assistant Registrar for Retention & Completion supports student retention and timely completion by monitoring academic progress, coordinating outreach, and assisting students through key transitions such as withdrawal and awarding processes. This position maintains accurate academic records, administers various software products, and analyzes data to identify trends and continuous improvement efforts. This position collaborates with campus partners, develops surveys to collect student feedback, and contributes to initiatives that reduce barriers to degree attainment and enhance overall student success.
Under the general direction of the Registrar or their designee.
Visa sponsorship will not be offered with this position. | |
| Position Type: | Staff | |
| Required Education: | • A bachelor’s degree from a regionally accredited institution of higher education. The requirements listed are representative of the knowledge, skill, and/or ability required. Any equivalent combination of education, training, and experience which provides the required knowledge, skills, and abilities may be considered. Equivalency for education is two years of full-time related work experience equals one year of education. | |
| Required Work Experience: | • Two years of work experience in an office setting where data organization, accuracy and attention to detail are important. | |
| Required Licenses and Certifications: | | |
| Physical Demands: | - Office Environment
- Moving
- Reaching
- Sitting
- Twisting
- Climbing
- Repetitive movement
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| Additional Education/Experiences to be Considered: | • Professional work experience in higher education, preferably within enrollment services or academic affairs.
• Professional experience with student retention & completion initiatives.
• Understanding and experience with student system software such as Banner. | |
| Essential Duties/Responsibilities: | • Maintain in-depth knowledge, evaluate, and interpret University and federal requirements to ensure compliance.
• Monitor student academic progress and proactively identify barriers to timely completion using degree audit tools, advisement systems, and institutional analytics.
• Assist with initiatives that support student retention and persistence, including outreach to at-risk populations and coordination of completion campaigns.
• Administer and support the various software to ensure accurate awarding, timely updates, and alignment with institutional policies related to academic records and degree progress.
• Coordinate communication and follow-up for students initiating withdrawal requests, ensuring students understand academic and financial implications, connecting them with appropriate support services, and documenting outcomes.
• Track and report student withdrawal trends, retention metrics, and completion data to inform strategic planning and continuous improvement within the Registrar’s Office.
• Develop, administer, and analyze surveys to gather feedback on student experiences, barriers to completion, and satisfaction with registrar-related processes. Use student feedback to iterate and improve onboarding and retention strategies.
• Produce and interpret data reports related to graduation eligibility, degree progress benchmarks, stop-out patterns, and completion targets; present insights to leadership and stakeholders.
• Collaborate with campus partners to support completi
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