Job Details

MOBILE CRISIS MANAGER

(Afternoon Shift: 3pm-11pm)

(all managers work on a rotational on-call schedule for weekeends and holidays)

Under the general supervision of the Mobile Crisis Director, the Mobile Crisis Manager performs direct clinical services, including crisis intervention and de-escalation to individuals of all ages. The Mobile Crisis Manager also provides guidance, instruction, direction and leadership to the Mobile Clinician team to ensure high quality service. 
 
All Mobile Crisis managers are required to participate in the on-call rotation for weekend and holiday coverage.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Collaborates with schools, lawenforcementand other organizations. 
• Performs indirect clinical services, including,timelyand complete case documentation following DWIHN policies and procedures; document all crisis interventions activities in the electronic medical record to ensure accuracy of records and regulatory compliance. 
• Provides follow up services for persons served to assist in obtaining necessary services, coordinating with the Access Center or coordination with current outpatient. 
• Maintains clinical documentation accurately and up to date, including assessments, progress notes, crisis/safety plans, and other required documentation. 
• Ensures administrative paperwork isaccurateand up to date, including staff activity logs, reports, attendance, mileagereportsand case lists. 
• Participates in agency and system staff meetings.
• Participates in community meetings. 
• Assistsindividuals/families in developing naturalsupportsto increase success in the community. Provide counseling, guidance, support, resources, and encouragement to individuals served so that they can learn to take responsibility for and actively participate in their own recovery. 
• Provideson call duties as needed which include but are not limited to carrying a Detroit Wayne Integrated Health Network issued cell phone and responding to calls;assistwith monthly mobile crisis scheduling and call offs to ensure coverage on all shifts. 
• Assistswith resolving any issues with mobile team as needed. 
• In collaboration with Mobile Crisis director, oversee program improvement initiatives around evolving clinicalutilizationactivities, including but not limited to stabilization services and outpatient follow up, development and implement protocols, and trainings.
• Assistswith training both new and ongoing mobile crisis team members. 
• Providesoversight and supervision to mobile crisis team clinicians and peer support staff, additionally, may supervise the work of department interns. 
• Local travelrequiredand must be willing to transport persons served using work vehicles ifsafe/appropriate. 

• Providesmobile crisis services in the community. 
• Understands and adheres to DHWIN compliance standards as they appear in the Code of Conduct and Conflict of Interest Policies. 
• Mobile Crisisoperates24/7, 365 days per year. Mobile crisis staff must have the ability to work various shifts. 
• Performs related duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES (KSA’S):

• Knowledge of DWIHN policies, procedures, and practices. 
• Knowledge of DWIHN provider network and community resources. 
• Knowledge of the Michigan Mental Health Code. 
• Knowledge of MDHHS policies, rules, regulations, and procedures. 
• Knowledge of Federal policies, rules, regulations, and procedures as it relates to DWIHN. 
• Knowledge of behavioral health and mental health principles and practices. 
• Knowledge of the Michigan Medicaid Provider Manual. 
• Knowledge of MWHIN. 
• Knowledge of LOCUS model. 
• Knowledge of the clinical care process (screening, assessment, treatment planning, casemanagementand continuing care). 
• Knowledge of and ability to use screening and assessment tools for behavioral health services. 
• Knowledge of the Adult continuum of care for all disability designations (I/DD, SMI, Co-Occurring Disorder). 

• Knowledge of adult’s services; Outpatient, Co- occurring services, CM, ACT, Supported Employment and Med Drop. 
• Knowledge of Integrated Care services for behavioral health patients. 
• Knowledge of medical and behavioral health practices and terminology. 
• Knowledge of compliance standards. 
• Knowledge of Medical Necessity Criteria for Behavioral Health Services. 
• Knowledge of SUD guidelines and licensing certifications. 
• Knowledge of crisis training and experience in de-escalation, i.e., suicide prevention, development of crisis plans, trauma informed care, etc.
• Supervisory skills.
• Assessment and evaluation skills.
• Conflict Resolution skills
• Interviewing skills.
• Corrective Action skills.
• Computer skills.
• Organizational skills.
• Report writing skills.
• Negotiation skills.
• Problem Solving skills.
• Decision Making skills.
• Interpersonal Skills.
• Communication skills.

REQUIRED EDUCATION:

A Master’s Degree in Social Work, Psychology, Counseling, Human Services, the Social Services, or a related field. 
 
Behavioral Health Crisis Provider Training required by MDHHS approved entity.

REQUIRED EXPERIENCE:

Two (2) years clinical experience working in crisis-oriented services. 

AND

Team lead or supervisory experience. 

REQUIRED LICENSE(S):

A Valid State of Michigan clinical licensure:  RN,?LMSW, LMHC, LPC, LLP or PhD.?

(A limited license will be accepted).