Job Details

Mission Statement: Unlocking potential while protecting your most critical assets.

Core Values: Care Trust Help (C.T.H.)

The Roofing Service Manager oversees all roofing service operations within the Asset Management line of business, including leak response, diagnostics, inspections, repairs, and warranty work. This role is responsible for managing both reactive service needs and planned maintenance activities, and for leading field crews to ensure safe, high-quality, and efficient execution of work. The position plays a critical role in driving customer satisfaction and maintaining profitability.

Service Operations & Execution

1. Lead and manage all roofing service work, including leak response, emergency repairs, diagnostics, inspections, warranty work, and preventive maintenance.
2. Oversee the full lifecycle of service jobs from initial call/assessment through completion and closeout.
3. Ensure timely and effective response to service requests, prioritizing urgent needs while balancing scheduled maintenance work.
4. Review and validate field assessments to ensure accurate diagnosis and proper repair solutions.

Leadership & Crew Management

1. Supervise, coach, and support field crews responsible for leak response and service work.
2. Coordinate daily activities of crews, foremen, and superintendents to ensure efficient deployment of labor and resources.
3. Provide clear direction, expectations, and accountability for quality, safety, and productivity.
4. Participate in hiring, training, and performance management of service team members.
5. Foster a positive team environment aligned with company values of Care, Trust, and Help.

Client & Stakeholder Management

1. Serve as the primary point of contact for customers regarding service issues, repairs, and warranty coordination.
2. Communicate clearly with clients on job status, findings, timelines, and recommended solutions.
3. Build and maintain strong client relationships to support repeat service and long-term maintenance programs.

Planning, Scheduling & Financial Oversight

1. Coordinate service schedules to balance reactive work with planned maintenance and minor projects.
2. Track and manage job costs, including labor, materials, and equipment, to ensure profitability.
3. Support estimating and proposal development for service, repair, and maintenance opportunities.
4. Identify opportunities for additional work or service agreements during site visits and inspections.

Key Success Factors

1. Ability to effectively lead and develop field teams.
2. Strong decision-making in fast-paced, reactive service environments.
3. Clear communication with both field teams and customers.
4. Focus on quality, safety, and customer satisfaction.
5. Ability to balance urgency with planning to drive operational efficiency.

1. 5+ years of experience in commercial roofing, construction, or building envelope services.
2. Demonstrated experience managing service work, maintenance programs, or small projects.
3. Prior experience leading or supervising field crews.
4. Strong organizational, problem-solving, and customer service skills.
5. Proficiency in Microsoft Office (Word, Excel, Outlook).
6. Ability to travel to job sites and respond to urgent service needs.

1. Experience with roofing warranty administration.
2. OSHA 30-hour certification (or ability to obtain).
3. Experience balancing reactive service work with scheduled maintenance programs.
4. Familiarity with union labor environments.
5. Experience in service-based or asset management business models.

1. Strong knowledge of commercial roofing systems and leak detection methods.
2. Ability to diagnose roofing issues and determine appropriate repair solutions.
3. Service scheduling and work order management.
4. Job cost tracking and basic estimating.
5. Safety compliance and quality documentation.

Niles Industrial Coatings is a proud Equal Opportunity Employer and believes that a diverse workforce is critical to our success. We hire on the basis of experience and qualifications, and in consideration of job requirements therefore, we do not discriminate against applicants due to race, color, religion, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, creed, marital status or parental status, height, weight, citizenship status, arrest record, disability, genetic information, military or veterans’ status or any other legally protected status by federal, state, or local law.