We are seeking a highly analytical and self-driven Business Operations Analyst to provide comprehensive support across budgeting, processes, systems, and administrative programs within the work unit. This is a contract role based in Grand Rapids, MI, operating in a hybrid work model. This role requires the ability to work independently, assess complex issues, and recommend effective solutions. The ideal candidate will play a key role in driving operational efficiency, supporting strategic initiatives, and ensuring accurate reporting and analysis.
Key Responsibilities:
- Develop and manage project plans, identify required resources, and ensure timely completion of tasks.
- Independently analyze issues, determine root causes, and implement effective solutions.
- Lead major projects, facilitate meetings, and provide informal leadership and guidance to team members.
- Conduct complex analyses using system tools, including statistical, trend, and root cause analysis.
- Identify, troubleshoot, and resolve issues related to reporting systems and operational processes.
- Prepare detailed reports and present findings and actionable recommendations to management.
- Review budget variances, identify discrepancies, and ensure corrective actions are taken.
- Coordinate and support process improvement initiatives across field operations.
- Serve as a liaison between departments for reporting, data requests, and information sharing.
- Take customer calls, provide assistance, and schedule appointments as needed.
- Handle and safeguard highly confidential and sensitive information with discretion.
Required Qualifications:
- Bachelor’s Degree in a related field (Business Administration/Management, Computer Science, or Information Technology).
- Minimum of 4 years of experience in a related role.
- Advanced proficiency in Microsoft Excel, Word, and Outlook.
- Minimum of 4 years of strong customer service experience.
- Proven ability to review budget variances and identify and correct errors.
- Ability to manage customer interactions professionally, including handling calls and scheduling appointments.
- Strong analytical, problem-solving, and decision-making skills.
- Ability to work independently and manage multiple priorities effectively.
- Excellent communication and presentation skills.
Preferred Qualifications:
- Experience in operations, business analysis, or program administration.
- Familiarity with budgeting processes and reporting systems.
- Experience leading projects and coordinating cross-functional initiatives.
Benefits:
- Competitive hourly or contract rate- up to $32 per hour commensurate with experience
- Flexible hybrid work schedule
- Opportunity to gain experience in a dynamic, fast-paced environment
- Professional development opportunities
