Position Title: Desktop Support Technician 1 Location: Big Rapids (Main Campus) Department: 54200 - IT Solution Center
Advertised Salary: $22.97/hour. Hourly rate pursuant to the FSU and CTA/MEA-NEA Agreement. Benefits: Comprehensive benefits package (health care, vacation, etc.). Please see the following link for a list of benefits offered with this position.
Clerical Tech Association (CTA)
FLSA: Non-Exempt Temporary/Continuing: Continuing Part-Time/Full-Time: Full-Time Union Group: Clerical-Technical Association (MEA-NEA) Term of Position: 12 Month At Will/Just Cause: Just Cause Summary of Position: A Desktop Support Technician responds to incidents and requests escalated by the Service Desk that are related to customer equipment in which additional skills, knowledge, tools, or authority are required. May resolve incidents remotely, at the user’s location, or via equipment returns. Responsibilities may include hardware and software troubleshooting, deployments, moves, adds, and changes. Technicians must be customer service oriented. This position will be expected to travel to satellite campuses on occasion. CompTIA A+ certification required within 90 days of employment. Note: The University will not provide immigration assistance for this position. Position Type: Staff Required Education: High School Diploma or GED equivalency. Required Work Experience: One year of work experience in a computer-related support position. Required Licenses and Certifications: A valid driver’s license. Physical Demands: Office Environment Bending Carrying Moving Reaching Sitting Twisting Driving Lifting Repetitive movement Additional Education/Experiences to be Considered: Associate’s Degree in a related field. Essential Duties/Responsibilities: 1. Manage computer labs including start of semester classroom readiness, computer setup, software and hardware up-grades, re-imaging, and maintenance.
