Check in and check out patients, schedule patients for appointments, tests, and consults. Ensure all pertinent information is available for patient visits. Prepare, maintain and update forms/records. Provide general information to staff and patients. Verify, update patient information, obtain referrals and/or authorizations. Manage incoming telephone calls, confirm patient appointments and other pre-arrival requirements. Process patient charges, collect payments and reconcile cash collections.
Basic Function and Responsibilities
Fully functioning staff member. Could be promoted to this level after proven ability to fully function as a Patient Services Assistant. May also perform some telephone triage and administrative support.
- Accurately and efficiently schedule patient appointments utilizing Cadence. Management of pre-arrival functions to assure all necessary information has been obtained for clinic visits.
- Serve as a resource for physicians and other staff, patients, and outside third parties for insurance authorizations and other managed care related issues.
- Respond to patient inquiries related to special requirements of insurance plans, directing patient to insurance carrier as needed to address coverage and benefit questions.
- Assist patients with payment questions on the phone or in person. Collect payments, copays and past due balances at patient check out using established department guidelines.
- Reconcile clinic cash collections and credit card transactions daily according to specified clinic standards.
- Ensure completeness of visit information including type of visit, reason for service, charge for service and diagnostic codes for processing professional and facility charges. Participate in creating efficient patient flow coordinating with nursing/medical assistant staff and faculty.
RELATED DUTIES
- Perform other duties as assigned.
- Graduation from high school or an equivalent combination of education and experience
- 1 year of customer service experience1 year of customer service experience
- Knowledge of basic medical terminology.
- Experience working within a large, complex health care setting.
- Familiarity with UMHS electronic medical record systems.
Knowledge of University policies and procedures.
Exceptional interpersonal skills and ability to work well within a team setting.
Communicates effectively.
Demonstrates active listening, written, verbal and information technology skills.
This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
The University of Michigan is an equal employment opportunity employer.
