Job Details

SUMMARY:  The Spare Parts Coordinator identifies, processes, and fulfills customer needs for spare parts, retrofits, warranty claims, and special projects related to blow molding machinery. This role requires strong technical aptitude, accuracy, and communication skills to ensure customer satisfaction through timely and efficient parts and service support.

Essential Duties and Responsibilities

(Other duties may be assigned by management.)

Level I — Entry-Level Coordinator

• Identifies spare parts requirements using computer systems, machine documentation, drawings, and manuals.
• Develops basic familiarity with Bekum’s ERP system (System 21) to locate parts and process information.
• Prepares straightforward spare parts quotations, including pricing, availability, and lead time.
• Processes customer purchase orders, ensuring all information is accurate and complete.
• Checks inventory levels and, when necessary, fulfills urgent orders directly from warehouse stock.
• Verifies outgoing shipments for accuracy in contents, pricing, quantities, and destinations.
• Responds to customer inquiries via phone, email, and other communication channels.
• Monitors back orders and follows up with customers when delays extend beyond quoted lead times.
• Files transportation claims when needed and assists with year-end inventory activities.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities or special requirements to perform the essential functions.

For Level I, an Associate degree (AA) or equivalent from a two-year college or technical school is required, along with one to two years of experience in a customer service or technical environment. Candidates should demonstrate organizational ability, computer proficiency, and a basic understanding of mechanical, electrical, pneumatic, and hydraulic systems.

Language Skills

Ability to read and interpret technical documents, write clear business correspondence, and communicate effectively with customers and internal teams.

Mathematical Skills

Proficiency with calculations involving discounts, percentages, proportions, and measurements; ability to apply basic algebra and geometry concepts.

Reasoning Ability

Ability to analyze and solve practical problems, interpret varied instructions, and adapt to changing priorities with minimal supervision.

Other Skills and Abilities

• Proficiency in Microsoft Office and ERP/mainframe systems.
• Strong attention to detail and ability to work accurately under time-sensitive conditions.
• Commitment to ethical conduct, quality standards, and workplace safety.

Physical Demands

• Regularly required to sit, communicate, and handle objects or tools.
• Occasionally required to stand, walk, climb stairs, bend, or lift up to 50 pounds.
• Requires close vision and the ability to adjust focus.

Work Environment

• Primarily office-based, with occasional exposure to manufacturing areas.
• Moderate noise levels typical of an industrial setting.
• Reasonable accommodations may be made for individuals with disabilities.

Bekum America Corporation offers a total compensation package that emphasizes the health and wellbeing of our diverse workforce, and encourages work-life balance. Our comprehensive benefits suite aligns with our belief that people are at the center of our success and should be valued as such.

Bekum America offers full medical, dental, vision, life, short and long term disability, tuition assistance, paid holidays, competitive vacation package, 401 (K) with company match and profit sharing, increases tied to performance, and a path for continued training and development.

Bekum America Corporation reserves the right to change, amend, add, delete, and otherwise assign any and all duties, responsibilities, and position titles as it deems necessary to meet the needs of its business.