Automotive Service Advisor
Location: Auburn Hills, MI
Pay: $24.00/hour
Job Summary
We are seeking a customer-focused Automotive Service Advisor to support vehicle service operations, repair coordination, and customer experience. This role serves as the primary liaison between customers and technicians, ensuring efficient service delivery, accurate documentation, and high customer satisfaction.
Key Responsibilities
Greet customers and assess vehicle concerns, service history, and repair needs
Create detailed repair orders including diagnostics, services, and cost estimates
Coordinate with technicians to ensure timely and accurate vehicle repairs
Communicate repair updates and explain technical information in clear terms
Track service progress and schedule customer pickup appointments
Dispatch vehicles to technicians and manage daily workflow
Maintain and track loaner vehicle fleet (inventory, condition, fueling, and returns)
Identify and add open recalls and service updates (RSUs) to appointments
Handle customer concerns professionally and ensure resolution
Maintain accurate records in internal systems
Qualifications
Previous experience in automotive service advising, service writing, or dealership operations preferred
Strong computer skills and ability to manage service systems
Excellent communication, organization, and customer service skills
Ability to multitask in a fast-paced service environment
Valid driver's license and ability to move vehicles as needed
Schedule
Monday-Friday, 7:00 AM - 3:45 PM
Overtime available as needed
Work Environment
Automotive service center supporting fleet operations
Employee Benefits
Medical, dental, vision, and pet insurance
401(k) Retirement Savings Plans
Employee Assistance Program (EAP)
Commuter/Parking Accounts
People Perks
Health Savings Account (HSA)
AD & D Insurance
Click "Apply Now" to join a growing team delivering high-quality automotive service and customer care.About Us
Advantage Technical connects top- talent in technology, engineering, and technical fields with forward-looking companies.
Advantage Technical is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Advantage Technical offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Advantage Technical is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.
Advantage Technical is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact us. Advantage Technical is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.
