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Positions Location: Carson City, MI
General Purpose of Job:
Process, coordinate, and schedule patient referrals and follow up appointments. Provide support and perform a variety of secretarial/administrative tasks for the department. Responsible for creating an experienced based service by greeting every patient using AIDET while performing check in/check out duties. Responsible for accurately gathering pertinent patient information and patient preferences during the scheduling and registration process.
Essential Duties:
This job description is intended to cover the minimum essential duties assigned on a regular basis. Associates may be asked to perform additional duties as assigned by their leader. Leadership has the right to alter or modify the duties of the position.
- Process and schedule patient appointments including oncology and non-oncology infusions, injections, and provider appointments.
- Displays a high level of organization and is capable of effective and efficient multi-tasking.
- Greets and checks in patients; provides information and assistance as needed in person and by phone; refers individuals to appropriate personnel.
- Obtains patient’s demographics, medical, and insurance information and records information; obtains insurance authorization, co-pays, co-insurance, deductibles, out of pocket expenses, and number of allowed visits. Collects all necessary information needed for proper billing.
- Assist patients and participants with completion of required paperwork; ensures accuracy and completeness of paperwork and enters information into computer system.
- Contacts insurance companies regarding extensions and continuations of clinical services.
- Working knowledge of diagnosis codes and treatment codes in order to obtain proper authorizations.
- Types letters, correspondence, forms, reports and other documents. Compiles and maintains department statistics; generates related reports. Performs other clerical related tasks i.e. copying and filing.
- Establishes and maintains departmental records and files.
- Attends staff meetings and in-services as assigned.
- Answer all incoming, outgoing, and inter-hospital phone calls using AIDET. Relays information to proper team member, takes messages, answers all patient and team member inquiries. Documents appropriately in EPIC.
- Handles confidential information on a daily basis and maintains HIPPA compliance.
- Order office supplies for department.
| General Requirements |
• BLS certification • Professional certification preferred |
| Work Experience |
• Minimum of two years of advanced secretarial training and/or experience • Minimum of 6 months experience with EPIC scheduling applications within the past year • Coursework/training in office management, business or related fields preferred • Secretarial/administrative experience in a medical related field preferred • Customer service experience and Medical Terminology preferred |
| Education |
• High school diploma or GED |
| Specialized Knowledge and Skills |
• Self-discipline, excellent communication skills, a high degree of personal motivation and team work skills • History of outstanding customer service skills • Ability to prioritize and demonstrate the ability to handle multiple priorities • Strong attention to details • History that exhibits outstanding dependability and ability to work independently • Typing speed of 40 wpm • Proficient in medical terminology • Proficient in using multi-line phone system • Working knowledge of office and registration procedures • Interpersonal skills necessary to provide courteous and accurate information, on the phone and in person, to all levels of staff, patients, families, and others. Presents self in a warm, professional and caring manner • Demonstrates professional appearance • Mental ability to work on tasks requiring accuracy and attention to detail, adapt and respond to multiple priorities and demands, and handle information of a confidential nature |
University of Michigan Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.
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