ESSENTIAL QUALIFICATIONS:
EDUCATION: High School Diploma or GED. Successful completion of accredited/approved:
- MA program and MA Externship;
- MA Internship;
- Emergency Medical Technician (EMT) program;
- Paramedic program; or
- Certified Athletic Trainer.
If credentialed, maintains current MA Re-Certification CEUs.
CREDENTIALS/LICENSURE:
MA-Non-Credentialed I: MA eligible to attain Medical Assistant Certification is desired, or EMT with current/active license in the State of Michigan, or Paramedic following successful completion of the National Registry Paramedic Exam and/or holds a current/active license in the State of Michigan. Valid CPR certification.
MA-Credentialed I: Certification as a Medical Assistant through one of the following certifying agencies:
- American Association of Medical Assistants (CMA)
- American Medical Technologists (RMA)
- National Center for Competency Testing (NCMA)
- National Healthcareer Association (CCMA)
- National Association of Health Professionals (NRCMA)
- American Medical Certification Association (CMAC)
For those MA I’s working in Workplace Health, the following additional certifications are required:
- DOT Drug Screen Collector, and
- DOT Breath Alcohol Technician
MINIMUM EXPERIENCE: 0-1 year previous clinical experience or equivalent combination of education and experience preferred. In absence of completed MA Program/Externship/Internship, must have 2+ years’ clinical experience providing clinical support in community-based clinic and be subject to standardized testing and evaluation of clinical skills.
POSITION REQUIREMENTS (ABILITIES & SKILLS):
- Ability to perform all NEO Basic Competencies.
- Ability to perform all Medical Receptionist I Essential Functions.
- Ability to work Mode of Work, which is onsite.
- Demonstrated competency in obtaining accurate patient vital statistics (height, weight, blood pressure, temperature, etc.) and patient health history.
- Ability to be subject to standardized testing and evaluation of clinical skills.
- Proficient/knowledgeable in medical terminology.
- Proficiency in operating a standard desktop and Windows-based computer system, including but not limited to, electronic medical records, email, e-learning, intranet and computer navigation. Ability to use other software as required while performing the essential functions of the job.
- Excellent communication skills in both written and verbal forms, including proper phone etiquette.
- Ability to work collaboratively in a team-oriented environment; displays courteous and friendly demeanor.
- Ability to work effectively with various levels of organizational members and diverse populations including IHA staff, providers, patients, vendors, family members, outside customers and community groups.
- Ability to cross-train in other areas of practice in order to achieve smooth flow of all operations.
- Good organizational and time management skills to effectively juggle multiple priorities, time constraints and ever-changing medical situations.
- Ability to exercise sound judgement and problem-solving skills.
- Ability to perform mathematical calculations needed during the course of performing basic job duties, i.e.: calculating proper dosages for immunizations.
- Knowledge of the compliance aspects of clinical care and patient privacy and best practices in medical office operations.
- Ability to handle patient and organizational information in a confidential manner.
- Ability to monitor, organize, stock, prepare and keep exam rooms clean; maintain medical supply inventory in clinical areas.
- Ability to travel to other office/practice sites and meeting and training locations.
- Successful completion of IHA competency-based program within introductory and training period.
MINIMUM PHYSICAL EXPECTATIONS:
- The MODE of Work for this position is onsite.
- Physical activity that often requires keyboarding, phone work and charting.
- Physical activity that often requires time working on a computer.
- Physical activity that often requires lifting over 50 lbs.
- Physical activity that often requires handling and lifting patients, walking, bending, stooping, reaching, climbing, kneeling and/or twisting.
- Physical activity that sometimes requires lifting, pushing and/or pulling up to 100 lbs.
- Specific vision abilities required include close vision, depth perception, color vision, peripheral vision and the ability to adjust and focus.
- Manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment.
- Must hear and speak well enough to conduct business over the telephone or face to face for long pe
