Beacon Hill was founded to set a new standard in search, career placement and flexible staffing. Beacon Hill is hiring! We have partnered with a growing technology company in hiring a Client Services Specialist to start immediately. This is a contract role to help during the peak busy season and it's 100% remote. Responsibilities * Serve as the primary point of contact for existing customers regarding contract renewals, account updates, and ongoing service needs * Manage and process customer renewals accurately and on time, ensuring a seamless and positive customer experience * Proactively reach out to customers ahead of renewal dates to confirm terms, address questions, and prevent lapses * Update, maintain, and track customer records, renewal activities, and communications within Salesforce * Respond to inbound customer inquiries via phone and email, resolving issues efficiently and professionally * Collaborate with sales, account management, and billing teams to ensure accurate pricing, contracts, and documentation * Identify opportunities to improve customer retention and flag upsell or cross-sell opportunities when appropriate * Ensure compliance with company policies, pricing guidelines, and renewal procedures * Meet or exceed individual and team performance metrics related to renewals, response times, and customer satisfaction Requirements * Previous customer service, account management, or renewals experience preferred * Hands-on experience using Salesforce to manage customer data, activities, and workflows * Strong communication skills with the ability to explain renewal terms clearly and confidently * Detail-oriented with strong organizational and follow-up skills * Ability to manage multiple renewals and customer requests simultaneously in a fast-paced environment * Comfortable working cross-functionally with sales, billing, and internal support teams * Proficient with Microsoft Office or Google Workspace * High school diploma or equivalent required; associate's or bachelor's degree a plus Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply. California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/ Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records. Company Profile: Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement. Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs. Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com . Benefits Information: Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings. We look forward to working with you. Beacon Hill. Employing the Future (TM)
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