The Inside Sales Representative is tasked with engaging with assisting current and prospective customers with sales of product and/or services, pricing or part questions, or order and shipping information. Familiarity with the automotive parts sector, along with exceptional organizational and communication abilities, is also essential for this role.
Responsibilities:
- Drive revenue growth through proactive promotion of both new and established products.
- Proactively reach out to current clientele to evaluate inventory needs and initiate sales discussions.
- Guide customers through product and service offerings, addressing inquiries on parts, pricing, and services.
- Identify and nurture relationships with potential clients to foster new business opportunities.
- Deliver consistent customer and technical support to maintain satisfaction among existing accounts.
- Efficiently handle order processing tasks, including order entry, accuracy checks, and shipping details.
- Identify and capitalize on opportunities for upselling and negotiation of pricing.
- Communicate vital information to customers, including unit prices, shipping schedules, and any relevant delays.
- Offer advice on part substitutions or modifications when requested items are unavailable.
- Assumes other duties as assigned.
Qualifications:
- High School graduate or equivalent
- 1-2 years of prior Call Center sales or customer service relations required
- Prior automotive experience and knowledge of automotive parts
- Must be able to work in cooperation with others
- Must be attentive to detail and ensure accuracy in work assignments
- Must be able to communicate effectively with others and be a team-player
- Must possess the ability to deal tactfully with customers
- Must be organized, motivated, and a self-starter
- Ability to use a variety of office equipment including 10-key calculator, multi-user telephone system, copier, fax machine, and Microsoft Office software
- Must be able to work under pressure comfortably
- Call Center and Cash handling experience
Work Schedule:
Normal business hours between 8 am and 6 pm. Flexibility is appreciated which may include an assortment of days, evenings and/or weekends (as needed) to provide quality service to our clients and ability to successfully grow the business.
