Job Details

• Prepares collection site and performs set up, including technology systems (may include quality control).
• Performs donor screening (collects donor histories), mini-physical, and phlebotomy.
• Observes donors for reactions, provides reaction care and assists other staff in handling reactions if needed. May provide post-reaction care at mobile drives including assessing reactions for recovery, escorting donors and serving as liaison to coordinate care with host organization (e.g. high school nurse, drive coordinator.
• Conducts automation (Alyx and/or Trima), including recognizing and responding to automation reactions. Recruits and converts donors for automation.
• Rebooks donors for future donation appointments.
• Understands and performs to all applicable regulatory and compliance requirements.
• Recognizes when the customer is distressed and responds appropriately with tact. Creates a safe environment for donors and staff members.
• Treats donors with customer service excellence, presenting a positive image. Responds to customer inquiries, requests and complaints with a timely and complete response and escalates to leader when appropriate.
• May prepare and pack units for transport.
• Maintains product integrity and ensures proper identification of all donors, performs routine maintenance on equipment, and completes department records as needed.
• May be eligible for additional "Skill" based pay (Driving, Language, etc), based on employee qualifications and business need. Requires evening, weekend and holiday work hours, and travel to other local collection sites as determined by business need.
• Performs other duties as required or assigned which are reasonably within the scope of the duties in this job classification
• Understands and performs in accordance with all applicable regulatory and compliance requirements
• Complies with all standard operating policies and procedures

Education

• High School Diploma or GED required

Experience

• Less than 1 year of job-related experience. required
• 1-3 years relevant people facing experience preferred

Knowledge, Skills and Abilities

• Knowledge of standardized work routines and methods, general facts and information and/or the use of simple equipment, machines and materials. Knowledge is usually acquired through training on the job. required
• Ability to read and interpret documents such as Standard Operating Procedures, safety rules, operating and maintenance instructions, and other department manuals. required
• Must have basic mathematical aptitude. required
• Ability to apply judgment to written or oral instructions. required
• Ability to organize work to provide productive work flow. required
• Has strong attention to detail. required
• Must have good communication skills, including the ability to provide feedback to peers, and flexibility to work independently and with a team. required
• Ability to learn/utilize computer applications such as Ceridian, Hemasphere, Oracle, and HemaTerra required

Licenses and Certifications

• Driver's License preferred
• SBA - Spanish Bilingual Assistance Certificate preferred

Tools and Technology

• Personal Computer (desktop, laptop, tablet). required
• General office equipment (computer, printer, fax, copy machine). required
• Vehicle navigation system. required
• Microsoft Suite (Word, Excel, PowerPoint, Outlook). required
• Screening equipment including: • Lancet • Sphygmomanometer (BP cuff) • Temperature probe • Hemoglobin analyzer required
• Phlebotomy collection equipment including: • Blood mixer • Trima required