Job Details

Position Type: Full-Time
Work Environment: On-site
Location: Blue Grass – Mt. Pleasant, MI 48858, USA (+ additional branch locations)

Position: Float Member Service Representative I

Employment Status: Grade 4 / Non-Exempt

Reports to: Float Branch Leader

Position Overview

Would you find joy driving to different branches across Mid-Michigan to support their teams? Are you passionate about helping members find products and services that support their financial needs? Members First Credit Union is seeking a service-oriented Float Member Service Representative I/Teller. If you enjoy providing excellent member service in multiple branch environments and supporting our members’ financial well-being, apply today and join our team!

We strive to create an atmosphere of belonging with no judgment, just opportunity. We are interconnected to each other, and when we embrace our true authentic selves, we are stronger. We will empower you to be the best version of yourself while helping you to flourish in work and life. Come join us to help create thriving communities!

The primary purpose of this position is to assist Members First Credit Union to deliver on its mission, vision, and brand promise. You will do this by living out our core values in every service contact to both internal and external members.

Essential Duties

• "We empower people in their journey of wellbeing"

• Receive and process member transactions including cash and check processes, deposits, transfers, and loan payments

• Assist members with account maintenance and changes

• Collaborate with branch staff to cross-sell and increase member share of wallet

• Ensure security and compliance procedures are followed in all transactions

• Work at various credit union branches within the designated service area, adapting to each branch’s needs

• Ensure consistency in service quality and adherence to policies across all branches

• Maintain accurate transaction records and follow-through with member requests

• Adapt communication style and remain open to feedback from multiple leaders

• Must be available to work 8 a.m. to 5 p.m. M-F, with daily travel, Saturday rotations, and occasional extended hours

• Successfully obtain Certified Credit Union Financial Counselor (CCUFC) designation within first year

Duties and Responsibilities

• Create opportunities for expanded member relationships by identifying needs and recommending solutions

• Remind delinquent members that their payments are due

• Maintain Sales and Service Performance Expectations

• Process deposits, withdrawals, check cashing, and loan payments

• Handle inquiries on member accounts, statements, and histories

• Process check orders as needed

• Sell Visa Gift Cards, Travel Cards, cashier’s checks, and money orders

• Collect applicable service fees

• Answer phones and handle inquiries

• Process mail as needed

• Assist other departments with clerical duties

• Participate in monthly developmental coaching

General Sales Expectations

• Build relationships with new and existing members

• Recommend products and services that support financial wellbeing

• Participate in promotions and achieve assigned service goals

• Support onboarding efforts for new members

Other

• Attend education functions and Community Difference Projects (CDP)

• Perform additional duties as assigned

Qualifications and Expectations

• Strive to exceed credit union, department, and personal goals

• Team oriented and dependable

• Highly organized with strong attention to detail

• Produces accurate work results

• Maintains clear and consistent communication

• Presents a professional image

• Maintains knowledge of credit union products and services

• Ability to communicate clearly and concisely

• Courtesy, tact, and diplomacy in all interactions

• Apply financial counseling concepts through FiCEP certification

Physical Requirements

• Ability to move or transport up to 25 pounds

• Able to remain stationary for 2–4 hours at a time

Work Environment

• Maintain a neat and orderly work area

• Routinely clean and disinfect work surfaces and equipment

• Protect confidentiality of staff and members

Education and Experience

• Minimum high school graduate or equivalent

• Experience operating a personal computer

• Strong communication skills

• Good working knowledge of credit union products and services

• Skills in Microsoft Word, Excel, and Outlook

• Ability to learn credit union systems, products, and procedures

• Ability to obtain CCUFC certification within first 6 months

Qualifications

Education
Required: High School or better

Experience
Required: Good working knowledge of credit union products and services

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.