Job#: 3025935
Job Description:
Position: Inbound Support Specialist
Length of Contract: 5-12 months
Location: 5 Days/week onsite in Allen Park, MI 48101
Rate: $19/hr
Job Description
Inbound Support Specialist
We are seeking dedicated and empathetic Inbound Support Specialists to join our growing team. In this role, you will support members by handling inbound calls related to insurance claims, providing clear guidance, answering questions, and helping resolve issues efficiently. This position is ideal for candidates with strong customer service skills who are eager to learn and grow within a regulated industry.
This role requires excellent communication skills, attention to detail, and the ability to handle sensitive information with professionalism and care.
Key Responsibilities
- Handle inbound calls from members regarding insurance claims and related inquiries
- Follow up with members on claim statuses, required documentation, and next steps
- Assist members in understanding coverage details and claim processes
- Provide clear explanations of claim decisions and resolution paths
- Guide members through claim submissions and appeals when needed
- Deliver a high level of customer service through active listening and empathy
- Address and resolve inquiries in a timely, professional manner
- Ensure members feel informed and supported throughout the process
- Accurately document all interactions and updates in the company’s CRM system
- Track call outcomes and member feedback
- Follow up on unresolved issues to ensure timely resolution
- Adhere to company policies, procedures, and confidentiality standards
Qualifications
- High school diploma or equivalent required; Associate or Bachelor’s degree preferred
- Previous experience in a call center or customer support environment preferred
- Strong communication and interpersonal skills with a customer-first mindset
- Ability to remain calm, professional, and empathetic in sensitive situations
- Excellent problem-solving skills and attention to detail
- Comfortable navigating multiple computer systems and software applications
- Ability to work in a fast-paced environment and manage multiple priorities
- Interest in learning the healthcare and insurance industry and related processes
- Flexibility to work evenings, weekends, or holidays as required
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click here for more details.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.
