ESSENTIAL QUALIFICATIONS:
EDUCATION: High school graduate or equivalent with applicable college coursework or seminars in management and supervision. Prefer associate or bachelor’s degree in relevant field (Management, Healthcare Administration, etc.)
Successful completion of accredited/approved MA program and MA Externship, Emergency Medical Technician (EMT) program, Paramedic program or Certified Athletic Trainer. Current MA credential or ability to attain MA credential is necessary.
CREDENTIALS/LICENSURE: Valid CPR certification.
Certification as a Medical Assistant through one of the following certifying agencies:
- American Association of Medical Assistants (CMA)
- American Medical Technologists (RMA)
- National Center for Competency Testing (NCMA)
- National Healthcareer Association (CCMA)
- National Association of Health Professionals (NRCMA)
- American Medical Certification Association (CMAC)
Nurses must have valid, unrestricted LPN or RN license in the State of Michigan.
MINIMUM EXPERIENCE: 5 years’ clinical experience with prior supervisory experience preferred
POSITION REQUIREMENTS (ABILITIES & SKILLS):
- Knowledge of patient care procedures and organizational policies related to position responsibilities.
- Proficient/knowledgeable in medical terminology.
- Ability to coordinate, direct and supervise the work of others.
- Demonstrated ability to work independently with general oversight from the Practice Manager.
- Proficiency in operating a standard desktop and Windows-based computer system, including but not limited to, electronic medical records, email, e-learning, intranet and computer navigation. Ability to use other software as required while performing the essential functions of the job.
- Excellent communication skills in both written and verbal forms, including proper phone etiquette. Ability to speak before groups of people, either in-person or virtual.
- Ability to work collaboratively in a team-oriented environment; courteous and friendly demeanor.
- Ability to work effectively with various levels of organizational members and diverse populations including IHA staff, providers, patients, family members, insurance carriers, vendors and the general public.
- Ability to cross-train in other areas of practice in order to achieve smooth flow of all operations.
- Good organizational and time management skills to effectively juggle multiple priorities, time constraints and ever-changing medical situations.
- Ability to exercise sound judgement and problem-solving skills.
- Knowledge of the compliance aspects of clinical care and patient privacy and best practices in medical office operations.
- Ability to handle patient and organizational information in a confidential manner.
- Ability to work overtime hours as scheduled.
- Ability to drive to other office/practice sites and meeting and training locations.
- Successful completion of IHA competency-based program within introductory and training period.
MINIMUM PHYSICAL EXPECTATIONS:
- Physical activity that often requires keyboarding, phone work and charting.
- Physical activity that often requires time working on a computer.
- Physical activity that often requires lifting over 50 lbs.
- Physical activity that often requires handling and lifting patients, walking, bending, stooping, reaching, climbing, kneeling and/or twisting.
- Physical activity that sometimes requires lifting, pushing and/or pulling up to 100 lbs.
- Specific vision abilities required include close vision, depth perception, color vision, peripheral vision and the ability to adjust and focus.
- Manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment.
- Must hear and speak well enough to conduct business over the telephone or face to face for long periods of time in English.
MINIMUM ENVIRONMENTAL EXPECTATIONS:
This job operates in a medical facility and requires regular walking to various locations around the hospital/clinic. Employees will be working where there is patient care equipment. Hazardous materials, including bloodborne pathogens and bodily fluids are also present. Exposure to sharps, x-rays, patients' conditions and some unpleasant sights, smells and contagious diseases are possible. This position requires significant interaction with people (many of whom are scared, hurt and/or ill) which can be stressful and result in competing priorities.
