Position Summary
Under direct supervision by department leadership, performs phlebotomy collection of whole blood and apheresis products. Interacts with donors and coordinators, providing a high level of customer service to deliver an excellent donation experience. Takes pride in and is committed to delivering high quality services. Works cooperatively and is a supportive member of the team/group. Contributes positively to the achievement of team objectives. Responsible for operating the mobile drive vehicle, loading and unloading supplies and transporting the mobile staff in a safe and efficient manner.
Compensation:
- 8 weeks paid training
- Benefits including medical/dental/vision/7% 401(k) match, generous PTO policy & more!
- Shift differentials for evenings/weekends
- Evenings (after 6:00pm)
- Weekends
- Skill based % increases offered after training
- Additional Bilingual (Spanish) increase available after passing certification exam.
Schedule:
- Must have availability from 4:00am-10:00pm, including weekends and holidays.
- Schedules are posted 2-3 weeks in advance.
- Hours are determined by blood drive schedule
- 5 days on 2 days off ,
- Full-time (32-40 hours/week).
- schedule work days Sunday-Thursday
Job Duties :
- Prepares collection site, performs set up of equipment, including technology systems
- With a valid driver's license, may operate mobile drive vehicles. Following all DOT guidelines, safely transports staff, supplies and equipment and arrives at site on time.
- Performs accurate medical interviews to determine donor eligibility, performs venipunctures/blood draws, ensures donor safety, and re-books donors for future appointments
- Observes and responds to donor questions, concerns, and reactions appropriately
- Other duties as assigned
The list of responsibilities above is not meant to be all inclusive, but rather an overview of daily activities.
Total Rewards Package
Benefits
Versiti provides a comprehensive benefits package based on your job classification. Full-time regular employes are eligible for Medical, Dental, and Vision Plans, Paid Time Off (PTO) and Holidays, Short- and Long-term disability, life insurance, 7% match dollar for dollar 401(k), voluntary programs, discount programs, others.
Responsibilities
- Follows all DOT guidelines when operating full-size commercial van/Promaster, and safely transports staff, supplies, and equipment.
- Travels to other local collection sites, as determined by business need.
- Loads/unloads supplies and performs set up at the mobile site, including technology systems and quality control.
- Performs donor screening (collects donor histories), mini-physical, and phlebotomy.
- Observes donors for reactions, provides reaction care and assists other staff in handling reactions if needed. May provide post-reaction care at mobile drives including assessing reactions for recovery, escorting donors, and serving as liaison to coordinate care with host organizations (e.g. high school nurse, drive coordinator).
- Conducts automation (Alyx and/or Trima), including recognizing and responding to automation reactions. Recruits and converts donors for automation.
- Rebooks donors for future donation appointments.
- Understands and performs to all applicable regulatory and compliance requirements.
- Recognizes when the customer is distressed and responds appropriately with tact. Creates a safe environment for donors and staff members.
- Treats donors with customer service excellence, presenting a positive image. Responds to customer inquiries, requests, and complaints with a timely and complete response and escalates to leader when appropriate.
- May prepare and pack units for transport.
- Maintains product integrity and ensures proper identification of all donors, performs routine maintenance on equipment, and completes department records as needed.
- Requires evening, weekend, and holiday hours.
- Performs other duties as required or assigned which are reasonably within the scope of the duties in this job classification
- Understands and performs in accordance with all applicable regulatory and compliance requirements
- Complies with all standard operating policies and procedures
Qualifications
Education
- High School Diploma required
- GED required
Experience
- 1-3 years relevant people facing experience preferred
- Less than 1 year Typically requires less than 1 year of job-related experience. required
Knowledge, Skills and Abilities
- Valid drivers' license with prior driving experience. required
- Knowledge of standardized work routines and methods, general facts and information and/or the use of simple equipment, machines and materials. Knowledge is usually acquired through training on the job. required
- Ability to read and interpret documents such as Standard Operating Procedures, safety rules, operating and maintenance instructions, and other department manuals. required
- Must have basic mathematical aptitude and strong attention to detail. required
- Ability to apply judgment to written or oral instructions. required
- Ability to organize work to provide productive work flow. required
- Flexibility to work independently and with a team. Must have good communication skills, including the ability to provide feedback to peers. required
- Ability to learn/utilize computer applications such as Ceridian, Hemasphere, Oracle, and HemaTerra. required
Licenses and Certifications
- DL NUMBER - Driver License, Valid and in State Valid drivers' license with prior driving experience required
Tools and Technology
- Vehicle navigation system. required
- Personal Computer (desktop, laptop, tablet). required
- General office equipment (computer, printer, fax, copy machine). required
- Microsoft Suite (Word, Excel, PowerPoint, Outlook). required
- Screening equipment including: • Lancet • Sphygmomanometer (BP cuff) • Temperature probe • Hemoglobin analyzer required
- Phlebotomy collection equipment including: • Blood mixer • Trima required
