Job Details

MUST HAVE WEEKEND AND NIGHT AVAILABILITY 

Under the supervision of the SECR Food & Beverage Supervisor, provide guests of the Soaring Eagle Casino and Resort have a world class standard of excellence experience, while following all alcohol service standards, policies and procedures set by SECR. Prepare, deliver, and refill drink orders and respond to guest questions and requests. Handle all payment transactions accurately and timely.

Essential Duties and Responsibilities: 

• Check identification of guests to verify age requirements for purchase of alcohol.
• Clean glasses, utensils, and bar equipment.
• Take beverage orders from serving team members or directly from guests.
• Mix ingredients, such as liquor, soda, water, sugar, and bitters, in order to prepare cocktails and other drinks.
• Identify product, mixes and serves alcoholic beverages and/or non-alcoholic beverages according to established recipes and procedures.
• Identify bar needs and communicate them to supervisor.
• Set up, stock, clean, maintain, and break down work area.
• Serve food and beverage products in an efficient and professional manner.
• Remain professional and honest in dealing with guests and fellow team members.
• Effectively, efficiently, and accurately follow documented procedures for cash handling, transaction reconciliation, SECR Banking practices, Inventory protection, Point of Sale (POS) operations, and sales transactions throughout the guest experience process.
• Understand and enforce the alcohol policy.
• Complete opening and closing side work in a thorough manner.
• Provide excellent customer service for all internal and external customers of the operations at all times. Provide solutions for customer concerns and continually focus on customer service as our top priority.
• Must maintain strict confidentiality and present a positive, professional demeanor and image at all times.
• The above duties and responsibilities are not an all-inclusive list but rather a general representation of the duties and responsibilities associated with this position. The duties and responsibilities will be subject to change based on organizational needs and/or deemed necessary by the supervisor.

Contacts/Purpose of Contacts: 

• Contact with guests in assigned area of responsibility to assure guest satisfaction. Maintain a professional level of communication with management and team members to ensure an optimum-working environment.

Minimum Qualifications: 

• Must be at least 18 years of age.
• Must be able to obtain and maintain a gaming license to meet the employment eligibility requirements as they pertain to the position.

Desired Qualifications: 

• Bartending experience.

License, Certification, or Special Requirements: 

• Must be able to successfully complete and maintain TiPS (Training for Intervention Procedures) Certification as part of SECR`s commitment to responsible alcohol service.
• Native American preference shall apply to all positions.

Knowledge, Skills, and Abilities: 

• Knowledge of the proper service of liquor, beer, and wine.
• Knowledge of bar operations, maintenance, and guest service.
• Knowledge of cash handling.
• Skill with operating computer equipment and POS systems.
• Skill in preparing and serving food and beverages.
• Ability to provide excellent guest service.
• Ability to communicate effectively both verbally and in writing.
• Ability to interpret a variety of instructions both written and verbal.
• Ability to work with the public in a courteous and professional manner.
• Ability to work flexible hours, including weekends, holidays and all shifts.

Physical Demands: 

• Frequent use of hands, wrists, fingers associated with the serving of food and beverages.
• Frequent bending, reaching, walking required.
• Daily use of and proper service from trays is required.
• Required to stand for up to 8 hours per day.
• Ability to use arms to reach and lift above shoulders.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
• Must have normal auditory and good verbal communication.
• Ability to lift, push, or pull upwards of 50 pounds.

Work Environment: 

• Frequent walking and standing in a smoking environment and contact with the general public. Constant visual stimulation via neon lights on slot machines, repeatedly changing machine video screens, static or flashing signs throughout the casino and constant machine and crowd noise.
• Frequent work in high demand business volumes, in the public eye, with stressful working conditions.
• Situations where caution must be exercised sometimes occur when dealing with irate guests.
• Extended hours and irregular shifts may be required.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.