The Store Associate supports the mission of St. Vincent de Paul by providing excellent customer service, maintaining clean and organized sales floors, processing merchandise, and contributing to a welcoming environment for all customers, donors, and volunteers. This role plays a key part in ensuring the store operates efficiently and reflects the values of dignity, respect, and service.
This job description outlines the expectations and competencies used for performance evaluation.
Core Competencies
1. Customer Service & Mission Representation
· Greets customers warmly and offers assistance when needed
· Demonstrates respect, compassion, and professionalism in all interactions
· Handles transactions accurately, efficiently, and in accordance with store procedures
· Provides donation receipts when requested
· Represents the mission and values of St. Vincent de Paul in daily work
2. Merchandising & Product Processing
· Sorts, hangs, and stocks clothing and soft goods
· Stocks shelves, bins, and displays with housewares and other merchandise
· Follows pricing guidelines and identifies higher-value items for manager review
· Maintains clean, attractive, and organized displays
· Assists with processing and preparing donations for the sales floor
3. Store Standards, Safety & Cleanliness
· Maintains a clean, safe, and organized sales floor
· Completes assigned housekeeping checklists
· Keeps the checkout area clean and orderly
· Returns carts and equipment to designated areas
· Follows safety procedures for lifting, equipment use, and store operations
4. Teamwork, Communication & Reliability
· Works collaboratively with staff, volunteers, and community service workers
· Communicates clearly with management regarding needs, concerns, or issues
· Supports volunteers by offering guidance and assistance as needed
· Demonstrates reliability in attendance, punctuality, and task completion
· Maintains a positive, cooperative attitude during busy or challenging periods
5. Operational Support
· Assists with voucher fulfillment when directed
· Uses proper phone etiquette when answering calls or taking messages
· Performs additional duties as assigned by the Store Manager or Assistant Manager
Qualifications
· High school diploma or GED preferred
· Strong customer service and communication skills
· Ability to perform basic math
· Ability to follow instructions and work independently when needed
· Commitment to the mission and values of St. Vincent de Paul
Physical Requirements
· Ability to stand and walk for extended periods
· Ability to lift and carry up to 25 pounds
· Ability to bend, reach, and move merchandise
· Visual and auditory ability to perform job duties
Performance Expectations
Store Associates will be evaluated on their ability to:
· Deliver excellent customer service
· Maintain accuracy and efficiency at the register
· Consistently stock, merchandise, and prepare product
· Uphold store cleanliness and safety standards
· Communicate effectively and work as part of a team
· Demonstrate reliability and professionalism
· Support a positive, mission-centered environment
