Director, Operations WOW! is looking for a dynamic and results-driven Director, Operations to lead the operational and financial performance of a defined system or market. This leadership role is responsible for driving operational excellence, managing full P&L accountability, and ensuring a high-performing team that delivers outstanding service to our customers and communities. If you are an experienced operational leader who thrives on owning results, leading teams, and improving performance across multiple functions, this is an opportunity to make a meaningful impact at WOW What WOW! Offers * Base salary up to $160,000 annually, commensurate with experience, plus short-term incentive plan, and comprehensive benefits including: * Medical, dental, and vision insurance * 401(k) with company match * Paid time off & company holidays * Tuition reimbursement for continued development * Employee broadband discounts Duties & Responsibilities: Essential duties and responsibilities include but are not limited to those listed below: * Management responsibility for the day-to-day operations of the system(s) including financial, technical, franchise relations, vehicles, customer relations and local customer service. * Provides leadership and direction to local staff, including but not limited to hiring, disciplining, motivating and assessing management performance, and identifying developmental needs and solutions. * Works in conjunction with the Senior Leadership Team to create the expense and capital operating budget. Responsible for attainment of the budget objectives in compliance with company policies including monthly forecasting and variance analysis. * Works in conjunction with the Sr. Director, Operations to establish the strategic development and tactical execution of the business plan including short term and long-term objectives for the system. * Reviews key performance indicator reports and financial statements to determine performance against objectives and then revises objectives and establishes action plans to meet objectives. * Works in conjunction with the Sr. Director, Operations with planning, developing and execution of financial strategies, staffing strategies and public relations strategies that support business objectives. * Verifies, monitors, and approves all expense and capital expenditures before submission to Sr. Director, Operations. * Insures adherence to accounting procedures at local levels (cash controls, accounts payable, inventory, etc.). * Interacts with public officials, government officials and other legal or industry representatives on behalf of the Company. * Implements and represents corporate policies and procedures. * Responsible for programming negotiation for local market * Performs other duties as assigned. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience : * 7-10 years of related experience including two years of operations management or equivalent combination of education and experience. Computer Skills : * MS Office software, business or general ledger software, Internet, e-mail, and database software as required. Physical Demands/Working Conditions: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is: * regularly required to talk and hear * required to use hands to type, handle objects and paperwork * required to reach and hold on to items at chest level or reach above the shoulder * required to use close vision and be able to focus The employee generally works in an indoor office environment; overtime may be required and attendance at evening or weekend company functions and events and/or public relations functions and events is expected. Travel to other locations may be required. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran
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