About the Role
?We are seeking people who love to help customers overcome HR technology challenges and who feel rewarded by driving high levels of customer satisfaction. The ideal candidate helps people to understand tough concepts, facilitating collaboration on effective solutions. Our focus is on helping customers to get the most value from their Workday investment through the delivery of a variety of innovative services.
Our team members:
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Confidently and consistently provide excellent customer service
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Engage customers to quickly understand business requirements
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Share their broad experience with industry practices
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Adapt and succeed independently in challenging situations
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Develop and demonstrate system configuration solutions, articulating product capabilities, plus the benefits and risks of design decisions
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Support multiple customers concurrently on short duration projects
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Enjoy the reward of helping customers to be more self-sufficient, to stabilize and optimize their Workday applications and to learn about new features. Team members say the variety of services and unexpected challenges keeps the job exciting and fresh.
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Find that the highly collaborative nature of this team helps them to be productive and to demonstrate their strengths every day
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Share expertise with customers on a variety of Ask-an-Expert requests by:
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Conducting research to ensure understanding of customer questions and related Workday concepts.
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Delivering small scope consulting in response to customer requests; providing configuration guidance, demonstrations, considerations, tips & tricks.
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Troubleshooting product configuration to resolve or provide optimal product configuration to meet customer business requirements.
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Clearly and effectively communicating responses and value to customers.
Partner with an Engagement Manager to deliver services that include:
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Feature Adoption Workshops (Facilitate customer Workday feature roadmap discussions)
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Functional Review (Tenant Review with Consulting Services)
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Health Check (Tenant Review with Cross Functional Consulting Services)
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Additional Services that our consultants deliver include:
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Collaboration Crews (Facilitate group customer sharing discussions)
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Accelerator Webinars (Creating and delivering customer presentations on how to use Workday features to achieve business goals)
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Feature Accelerator (Providing one-on-one consulting guidance to accelerate customer feature adoption)
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Feature Adoption Tenant Reviews (Reviewing customer tenants to identify adoption opportunities)
About You
Basic Qualifications - Senior Functional Consultant - Payroll/Absence/Time Tracking
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5 + years of Human Capital Management software and consulting experience on medium or large enterprise HRIS projects, or applicable practitioner deployment experience
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5 + years of experience with the following product areas: Payroll, Absence, Time Tracking
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3+ years of Workday Consulting experience or experience as a Workday SME
