Job Details

Clinical Support TechnicianDay Shift (United States of America)

We have the great privilege of helping patients and families re-build their lives. It’s extraordinarily meaningful work and the reason we greet the day with optimism and anticipation. When patients “Ask for Mary,” they experience a culture that has been sculpted for more than a century. Our hallmark is to carefully listen to patients and innovatively serve them. This is true of every employee, from support staff and leadership, to clinicians and care providers. 

Mary Free Bed is a not-for-profit, nationally accredited rehabilitation hospital serving thousands of children and adults each year through inpatient, outpatient, sub-acute rehabilitation, orthotics and prosthetics and home and community programs. With the most comprehensive rehabilitation services in Michigan and an exclusive focus on rehabilitation, Mary Free Bed physicians, nurses and therapists help our patients achieve outstanding clinical outcomes. The growing Mary Free Bed Network provides patients throughout the system with access to our unique standard of care.

Mission Statement                                                                                                                           

Restoring hope and freedom through rehabilitation.

Employment Value Proposition     

At Mary Free Bed, we take pride in our values-based culture:

• Focus on Patient Care.  A selfless drive to serve and heal connects all MFB employees.
• Clinical Variety and Challenge. An inter-disciplinary approach and a top team of professionals create ever-changing opportunities and activities.
• Family Culture.  We offer the stability of a large organization while nurturing the family/team atmosphere of a small organization.
• Trust in Each Other.  Each employee knows that co-workers can be trusted to make the right decision for our family, patients, staff, and community.
• A Proud Tradition. Years of dedicated, quality service to our patients and community have yielded a reputation that fills our employees with pride. 

Age Specific Responsibility

Must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patients served in assigned department.  Must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient’s status and interpret the appropriate information needed to identify each patient’s requirements relative to age-specific needs and to provide the care needed as described in the department’s policies and procedures.

Summary                                                                                                                                          

The Clinical Support Technician (CST) provides patient-centered care and safe transportation under the direction of a registered nurse (RN) and in collaboration with the inter-disciplinary team. This non-licensed team member supports inpatient rehabilitation (including specialized spinal cord injury care) and patient transport to/from facilities and appointments. Work performed must support the mission, vision, values, and standards of Mary Free Bed System.           

Essential Job Responsibilities                                                                   

Quality Pillar of Excellence – Patient Care

Under RN delegation and in accordance with hospital/department policies and demonstrated competencies, the CST:

• Assessment Support & Monitoring
  • Collects and reports physiologic, psychological, socio-cultural, and spiritual needs to the RN.
  • Obtains and records vital signs, height/weight, intake & output, and specified measurements accurately and timely.
  • Monitors patients via virtual monitoring systems; communicates clearly via headset as applicable.
• Direct Patient Care
  • Provides patient care, treatment, and services within the scope of their license, certification or registration and as required by Federal and State laws and regulations.
  • Provides hygiene, feeding, specimen collection, positioning, safe ambulation/transfers, and ADL support using proper body mechanics and equipment.
  • SCI-specific (after competency validation): Performs sterile intermittent catheterization (SIC), bowel programs, and scheduled showers for designated patient populations; reinforces education initially provided by the nurse; helps determine scheduling in collaboration with RN/IDT.
  • Acts as safety attendant (sitter) when assigned.
  • Answers call lights promptly and respectfully.
  • Provides diversion/comfort activities and respects patient dignity and rights.
• Documentation & Communication
  • Documents care per policy (content, accuracy, and timeliness).
  • Provides input for individualized plans of care.
  • Communicate effectively with RNs, therapists, and team members to ensure continuity of care.
• Environment & Equipment
  • Maintains clean, safe patient and work areas; cleans equipment; removes malfunctioning devices from service and notifies appropriate department/leader.
  • Demonstrates appropriate use of patient-care equipment per competency.

Transport & Campus Support

• Provides safe, compassionate transportation by wheelchair, stretcher, or company vehicle for patients, family members, and visitors within and between facilities.
• Drives for outings and hospital activities, including trips of up to ~3 hours each way, maintaining professionalism, alertness, and situational awareness.
• Protects confidentiality (HIPAA), secures patient belongings, and ensures a welcoming, dignified experience.
• Works effectively in varied environmental conditions and remains reliable during inclement weather.

Service Pillar of Excellence – Customer Service

• Delivers excellent customer service to patients, families, colleagues, and providers; models MFB Standards of Behavior.
• Understands department patient satisfaction measures and participates in action plans to improve the patient experience.