Commercial Account Manager Reports To: Sales Manager or General Manager Status: Full-time, Regular position Category: Sales Location Name: Engineering Excellence Location Address: Join the team of experts and realize your true potential! Why You Should Join the Service Experts Team: Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us, and become an EXPERT! Position Summary: The Commercial Account Manager (CAM) will sell products and services by interacting with commercial business customers and developing new relationships. The CAM will work to develop long-term relationships with customers via commercial maintenance contracts and put the Company in a position to help the customer with their HVAC needs. Key Responsibilities: * Utilizes effective sales techniques, including networking and "cold calling" to develop new accounts for commercial maintenance, service, retrofit and replacement business. * Actively manages and maintains relationships with strategic commercial customers and supports the ongoing relationships with these customers. * Ensures that the customer receives consistent service delivery in all locations. * Utilizes the assessment tool and other relevant systems and information to prepare the proposal for the commercial customer. Explains technical information to the customer in an easy-to-understand manner. * Prepares and presents service contracts for new customers and updates renewal contracts for existing customers. * Enters new customer data and other sales data for customers into contact database. * Prepares weekly reports of contracts sold, details of business transactions and customers contacted. * Confers with owners of existing buildings and inspects premises to determine installation or service requirements. * Presents bid to customer and explains credit terms and cost factors, emphasizing quality, performance and service. * Coordinates transition from new commercial installation customer to ongoing maintenance/service customer by meeting with owner and preparing proposals to meet their ongoing HVAC needs at project completion. * Contacts owners periodically to advise of progress of work and resolve any service problems. * Contacts property owners and construction agents of prospective customers to obtain information on building specifications and submits information to commercial sales/estimating department. * Lead generation for prospective customers for use as sales leads based upon information from newspapers, business directories, industry ads, trade shows, Internet web sites and other sources. * Develops and maintains relationships with purchasing contacts. * Other duties as assigned Qualifications: * The qualified candidate must have a high school diploma or equivalent. * Bachelor's degree or equivalent experience required. * Proven sales experience with emphasis on business-to business selling, cold-calling and generating sales from networking and lead generation. * Knowledge of commercial service sales concepts, practices and procedures. * Excellent verbal and written communication skills and strong relationship-management ability. * Ability to build long-term relationships with customers. * Ability to work cooperatively with technical, administrative and support staff. * Ability to work with Microsoft Office, contact management software and databases. * Good organizational skills and ability to manage multiple priorities simultaneously. * Knowledge of the commercial HVAC industry preferred. * Self-starter with a desire to learn and to grow the business. * The ability to work occasional overtime and weekend hours as required. * The successful incumbent must be able to meet the minimum requirements for our background check criteria. What Do We Offer You as a Service Experts Employee? Service Experts offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs. Following is a summary of the many benefits that could be available to you as a Service Experts valued employee: * Competitive pay, including incentive opportunities for many positions. * Medical /Dental /Vision Insurance programs. * RRSP Plan with company matching contributions. * Life Insurance for you and options you can elect for your family. * Short-Term and Long-Term disability insurance, that protects you and your family if you are unable to work. * World class training opportunities through our Expert University Learning Management System. * Career development opportunities.
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