Powertrain Automotive Warranty Agent
Location: Allen Park, MI
Pay: $28-$30 per hour
Position Overview
We're seeking an experienced Powertrain Automotive Warranty Agent. This role is ideal for automotive professionals with a strong background in powertrain diagnostics, warranty analysis, and root cause investigation who want to apply their expertise in a consultative, analytical environment.
What You'll Do
Review and evaluate Powertrain Prior Approval (PA) requests
Provide clear, timely prior approval decisions and technical guidance to dealership service teams
Communicate with dealership service managers and technicians via web-based systems and phone support
Analyze repair strategies, diagnostics, and failure data to support accurate warranty outcomes
Apply service documentation, including TSBs, SSMs, GSBs, and Workshop Manuals, to technical decisions
Identify trends, repeat failures, and emerging powertrain issues to support continuous improvement
Collaborate with internal teams to resolve complex service and warranty concerns
Required Qualifications
Strong computer skills, including accurate typing and system navigation
Excellent written communication and documentation skills
Proven background in powertrain diagnostics and repair
Solid understanding of diagnostic processes, root cause analysis, and failure validation
Ability to recognize patterns and trends in repeat or emerging technical issues
Preferred Qualifications
Hands-on automotive repair or dealership service experience
Previous automotive warranty or prior approval experience
Familiarity with parts catalogs and service/repair documentation
Experience working in a dealership service department
ASE or state automotive certifications
Proficiency in Microsoft Office (Outlook, Word, Excel)
Strong interpersonal and customer-facing communication skills
Experience with systems (PTS, QLS, AWS, OWS)
Employee Benefits
Medical, dental, vision, and pet insurance | 401(k) Retirement Savings Plans | Employee Assistance Program (EAP) | Commuter/Parking Accounts | People Perks | Health Savings Account (HSA) | AD & D Insurance
Click 'Apply Now' to submit your resume and a recruiter will connect with you soon about any questions you have and to get you started on this new journey. We match the right people with the right career opportunities and are excited to meet you!
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Advantage Technical connects top- talent in technology, engineering, and technical fields with forward-looking companies.
Advantage Technical is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Advantage Technical offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Advantage Technical is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.
Advantage Technical is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact us. Advantage Technical is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.
