Position Summary:
Analyze, troubleshoot, and resolve technical-related issues for installation, warranty, product fit, and other customer issues.
Position Responsibilities:
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Work in a fast-paced environment, taking incoming technical service calls from customers.
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Listen, then analyze to resolve technical issues or questions
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Communicate with customers in a professional and respectful manner
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Provide solid problem-solving skills with proficient attention to detail
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Provide outstanding customer service
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Efficient in returning all calls, emails, or any other form of follow-up needed to the customer
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Work as a team with the customer service and sales teams to ensure customer needs are met.
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Monitor forums for technical-related topics
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Collaborate with R&D on engineering and common customer service issues
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Comply with all local, state, and federal laws and compliance
Specific Knowledge, Skills, and Abilities:
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Strong organizational and time management skills.
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Strong technical understanding of products and vehicles
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Must be able to work well under pressure.
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Ability to read product prints
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Effective and professional written and verbal communication skills
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Meticulous attention to detail and accuracy.
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Ability to establish and meet deadlines.
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Flexibility and the ability to thrive in a fast-paced environment.
Education:
Experience:
Work Environment and Physical Requirements:
