Position Title: Student Srvcs Representative
Department: Student Service Center
Term of Assignment: Continuing
Term End Date, If Applicable:
FLSA Status: Non-Exempt = overtime eligible
Work Schedule: Traditionally Monday - Friday, 8:00 am-5:00 pm
Salary: Hourly rate: $15.85
Travel: No travel
Brief Statement of Duties
Brief Statement of Duties: Provide high level customer service to include analyzing, interpreting and explaining complex student account data; assisting with problem resolution; and processing financial transactions for the Student Service Center.
Minimum Qualifications
Required Education: High School Graduation or Equivalent
Discipline/Degree Area:
Required Specialized Training/Certifications:
Required Minimum Work Experience: Three years of progressive office work experience: processing records and information, data input and maintaining department data base information; meetings, documents, reports, etc.
Knowledge, Skills, Abilities, or Attributes Required for Satisfactory Performance of the Position Duties:
Customer and personal service skills to include assessing customer needs and utilizing independent action to provide solutions.
Excellent oral and written communication and comprehension skills.
Time management skills.
Strong organizational skills.
Ability to multi-task and work under pressure.
Ability to work independently.
Ability to accurately and efficiently operate departmental equipment to include any combination of word processing, spreadsheets, databases, e-mail or web-based applications.
Attention to detail.
Additional Desirable Qualifications
Additional Desirable Qualifications:
Other
Special Instructions to Applicants: Submit application, cover letter, resume and references. This position is not currently available for sponsorship.
Contact Information: Brenda Bickler, Employment Specialist, 906-227-2114
NMU is an equal opportunity employer.
