Position Summary
At Parker Aerospace, we develop technologies and innovative solutions that enable reliable, efficient and increasingly sustainable flight for the lifecycle of the aircraft, including aftermarket support. Our passionate people with deep engineering expertise, together with our breadth of differentiated technologies, ensure that we make the extraordinary happen and continue to shape the future of aviation in partnership with our customers.
As a member of our team, you are instrumental in fulfilling our mission: 'Enabling Engineering Breakthroughs that Lead to a Better Tomorrow.' Pursuing a career at Parker presents unlimited opportunities for both professional and personal development. Working with some of the most brilliant minds in the industry, your contributions will be pivotal in developing innovative technologies and products, significantly contributing to Parker's goal of addressing the world's most pressing engineering challenges. At Parker, our team members belong, matter and make a difference.
Position Summary
The Recovery Manager will work cross-functionally to mitigate external customer production line disruptions and past due purchase order lines, typically caused either by supplier delinquencies, internal production execution challenges, schedule instability, manufacturing re-work, or test equipment failures. The Recovery Manager is the "voice of the customer" to balance demand with supply, and to set priorities for fulfillment in a critically past due environment, with the ultimate objective of driving performance improvements.
Scope / Supervision and Interaction:
Has Direct Reports _X_ Does Not Have Direct Reports
Responsibilities
* Responsible for coordinating internal and supplier execution, in order to report timely, complete, and accurate information to external customers.
* Conveys part status to customers in a manner that satisfies the customer(s) and demonstrates that Parker Hannifin has control of the situation and is mitigating in all reasonable ways customer production line impact.
* Collaborates with all support functions (within Parker and at suppliers), as needed to gain credible and timely information to provide customer feedback on a cadence consistent with customer expectations.
* Supports the production and material planning functions, to monitor material movement, arrival, and release to the production floor.
* Supports the master scheduling function to establish build priorities.
* Coordinates with the value streams to assist with part flow throughout facility.
* Prepares line-of-balances and monitors part movement throughout production (in-house and at suppliers).
* Prepares reports, presentations, graphs, charts, and other documentation as needed to effectively illustrate production recovery.
* Acts as primary customer contact for matters regarding production status, schedule impacts, shipping information, and returned material.
* Advises management of the status of work in progress, material availability, and potential production problems to ensure that personnel, equipment, materials, and services are provided as needed.
* Resolves issues concerning over-shipments, shortages, changes, cancellations or other potential areas of order line item disconnect or impact.
* Where appropriate, coordinates or participates in continuous improvement initiatives.
* Assists in expediting quality and engineering issue resolution and approvals.
* Addresses both simple and complex individual or systemic problems, issues or concerns that are representing a barrier to performance improvements.
* Addresses customer scorecard metrics to accurately reflect actual performance
* Provides leadership or mentorship to others, including training, to promote the sharing of knowledge and growth of the function.
* Other responsibilities as assigned by manager. Delivery, service as well as price.
Qualifications
* Bachelor's degree (BA) in Engineering, Business, or related field, or an equivalent combination of education and experience.
* Two or more years of experience within a manufacturing facility in the disciplines of Operations, Materials Planning, Procurement, Quality, Engineering, Program Management or Customer Service. Experience within an aerospace manufacturing organization is preferred.
* Extremely articulate communication skills (written and verbal); able to deal with upset customers or difficult situations; able to coordinate and collaborate across functions; able to work with suppliers; able to present to all levels of an organization and executive leadership.
* Ability to manage customer complaints to prevent issues from escalating.
* Demonstrated understanding of manufacturing/production flow for similar parts. Experience in a turn-around or recovery situation is preferred.
* Ability to measure and improve supplier Line of Balances (LOBs) - and verify work in process.
* Ability to review yield/quality performance data, understand capacity, identify tooling/equipment gaps, evaluate demand signal, and ultimately - improve operational execution to achieve an elimination of past dues.
* Ability to read drawings and understand basic tolerancing.
* Established ability to manage multiple projects/activities, with the capacity and urgency to meet deadlines and achieve excellent results.
* Ability to foster teamwork and cooperation across diverse teams; able to... For full info follow application link.
Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. U.S. Citizenship/Permanent Resident is required for most positions.
