Job Title
Information Clerk
Job Location Name
Detroit Receiving Hospital/UHC
Job Description
Under direct supervision, and according to established policies and procedures receives and assists patient/visitors, directing them to appropriate hospital location. Answers incoming telephone calls to provide general and patient related information utilizing an on-line computer.
1. Receives patients and visitors. Retrieves patient information form computer, provides patient room number, issues visitor pass and directs visitors to appropriate locations. Follows established procedures if visiting restrictions are noted.
2. Provides general information to visitors or telephone inquiries such as visiting hours, number of visitors per patient and hospital services; route calls, pages or takes message for physicians.
3. Receives, gives directions to, assists and routes hospital visitors and patients to appropriate location.
4. Maintains visitor pass file according to established procedure to accurately reflect availability of passes for each patient room; maintaining an adequate supply of visitor passes, replacing those that are missing or soiled.
5. Inputs visiting restrictions into on-line computer as requested by nursing, security or patients.
6. Arranges transportation for patients as requested by contacting taxi service, patient s home, nursing home, etc. Arrange for transportation to hospital departments as needed (i.e. Labor and Delivery patients).
7. Promotes guest relations; anticipates and responds to the needs of others; provides assistance in a courteous, quick manner; treats others with care and respect maintaining privacy, confidentiality and dignity. Maintains a professional appearance and a clean, safe environment.
Minimum Qualifications
1. High school diploma or equivalent.
Category
Clerical / Secretarial
Work Shift
Contingent
Benefit Status
Contingent
Bi-Weekly Hours
36
Work Week
Varies
At Detroit Medical Center (DMC), we are committed to maintaining an environment of Equal Opportunity and Affirmative Action. If you need a reasonable accommodation to access the information provided on this web site, please contact the DMC facility where the position is available, for further assistance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status or status as an individual disability.
Employer's Job# 19688BR
Please visit job URL for more information about this opening and to view EOE statement.
