General Summary:
The Senior Manager of Transportation supports the organizations Mission, Vision and Values of the
Saginaw Transit Authority Regional Services (STARS) through their high-level leadership of the Fixed
Route Department. In partnership with the Chief Transportation Operations Manager, the Senior
Transportation Manager is responsible for overseeing all dispatch and fixed route driver operations
ensuring the efficient movement of transit equipment and personnel in response to required services. The
Senior Transportation Manager serves as the Authority’s subject expert on fixed route operations including:
ridership data, union contract management, employee hiring/training/coachings/corrective actions, route
performance, fixed route bus stop changes, driver schedules and employee payroll. Remote Work: This job is
intended to be an onsite job at STARS main location and remote work will not be available. The work
schedule for the position will vary in coordination with the Fixed Route Supervisor’s schedule and may
change as new routes are added or eliminated.
Essential Job Functions:
1. Plan, organize, and manage the work of Fixed Route Operation Supervisors and Fixed Route Bus
Operators to ensure that the work is accomplished in accordance with Authority policy and
procedure and in accordance with union contract guidelines.
2. Serves as the agency representative for Fixed Route Operations with external partners. Fields calls
from external partners related to Fixed Route Operations.
3. Prepares, modifies, and maintains all scheduling data to ensure efficient use of transit personnel,
while serving as the Executive Director’s subject matter expert for the automated scheduling
system.
4. Develops and monitors non-financial statistic process and conducts testing to ensure data and
accuracy of non-financial information used in making transit service delivery decisions.
5. Works with union stewards, CHRO and Executive director to effectively administer employee
discipline.
6. Prepares routine driver trainings and conducts routine meetings with fixed route operators.
7. Maintains a high level of communication between a variety of partners including the executive
team, union leadership, security, external partners, and fixed route bus operators.
8. Maintains a high degree of professionalism, consistently representing STARS in a positive and
professional manner.
9. Compiles payroll reporting at the end of each pay period to be provided to HR.
10. Responds to customer concerns or complaints with compassion and empathy, seeks to de-escalate
passenger issues, continually works with passengers to resolve issues in a favorable way for the
passenger and the transit system.
11. Works with the Safety/Training Manager to reduce safety incidents and improve safety
performance.
Rev. November 2025
12. Coordinates with Security to manage Fixed Route Operations on the plaza in a safe, positive manner.
13. Fill in for Operations Supervisor personnel during lunches and off days.
14. Exhibits strong collaboration with other members of the STARS Executive Team.
15. Oversees various transportation related projects, as issued by the Executive Director.
16. Other duties as assigned by the Executive Director.
Position Requirements:
Education: Bachelor’s degree in Transportation Management, Business Administration or related field.
Also required: Commercial Drivers License (CDL); Class B with P and S endorsements
Experience: Three to Five (3-5) years experience in transit operations required. Experience in
supervisory role a plus.
Equivalency: 8-10 years of experience in a directly related field in lieu of educational requirements with
at least five (5) years experience in a supervisory capacity.
Knowledge, Skills, Abilities and Other Characteristics:
Qualified candidates for this position will have a work history, which demonstrates personal initiative in,
and ownership of, assigned areas of responsibility. Additionally, qualified candidates must demonstrate
proficiency in the following areas:
Knowledge
1. Knowledge of principles and methods for moving people or goods by road, including the relative
costs and benefits.
2. Knowledge of traffic laws, legal codes, court procedures, precedents, government regulations,
executive orders, and agency rules.
3. Knowledge of principles and processes for providing customer and personal services. This includes
customer needs assessment, meeting quality standards for services, and evaluation of customer
satisfaction and personnel performance.
4. Knowledge of business and management principles involved in resource allocation, leadership
technique, production methods, and coordination of people and resources.
5. Knowledge of technology used in transit, including computer hardware, software and electronic
equipment.
Skills
6. Skill of considering the relative costs and benefits of potential actions to choose the most
appropriate one.
7. Skill to manage one’s own time and the time of others
8. Skill of monitoring/assessing performance of yourself, other individuals, or organizations to make
improvements or take corrective action.
9. Skill to understand the implications of new information for both current and future problem-solving
and decision-making.
10. Skill to use logic and reasoning to identify the strengths and weaknesses of alternative solutions,
conclusions and approaches to problems.
11. Skill to give full attention to what other people are saying, take time to understand the points being
made and ask questions as appropriate.
12. Skill to de-escalate potentially challenging situations both internally and externally.
Abilities
Rev. November 2025
13. The ability to communicate information and ideas in speaking so others will understand and identify
and understand the speech of another person.
14. The ability to apply general rules to specific problems to produce answers that make sense.
15. The ability to listen, read, communicate and understand information and ideas through oral or
written words and effectively present that information in writing or through speaking so others will
understand.
16. The ability to tell when something is wrong or is likely to go wrong and effectively communicate
possible resolutions.
17. Ability to utilize software systems to generate and analyze reports, create word documents, manage
Excel spreadsheets, and utilize dispatch software.
Physical Requirements and Working Conditions:
Percentage of Work Time Spent on Activity
0-24% 25-49% 50-74% 75-100%
Seeing ?
Must be able to read computer screen and various reports
Hearing ?
Must be able to hear well enough to communicate with employees and others
Sitting/Standing/Walking ?
Climbing/stooping/kneeling ?
Lifting/pulling/pushing ?
Fingering/grasping/feeling ?
Must be able to write, type and use phone system
In addition, must be able to travel for conference, training and meetings.
