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Specialist, Digital Support
Job Code Number
361593731
Job Description
V2Soft is a global leader in IT services and business solutions, delivering innovative and cost-effective technology solutions worldwide since 1998. We have headquarteerd in Bloomfiled Hills, MI and have 16 offices spread across six countries. We partner with Fortune 500 companies to address complex business challenges. Our services span AI, IT staffing, cloud computing, engineering, mobility, testing, and more. Certified with CMMI Level 3 and ISO standards, V2Soft is committed to quality and security. Beyond our work, we actively support local communities and non-profits, reflecting our core values. Join us to be part of a dynamic and impactful global company!
Please visit us at www.v2soft.com to know more .
Minimum Qualifications and Job Requirements:
Qualifications
Experience
- Customer service experience using online, web-based applications required.
- Interfacing with automotive retailers preferred.
- Customer Relationship Management (CRM) tools and Digital Marketing preferred.
Skills, Knowledge, and Abilities
- Tech savvy, with the ability to quickly navigate between multiple online systems and platforms.
- Exceptional communication skills and experience managing difficult conversations.
- Naturally curious, with sound judgment and a persistent approach to problem-solving.
- Knowledge of dealership operations is preferred.
- Proactively problem-solve and multitask while maintaining composure and attention to detail.
- Follow through mindset to uphold a 'close the loop' culture.
- A positive approach to serving customers and providing exceptional customer service.
- Ability to demonstrate good judgment, high ethics, and project a professional image.
- Ability to work independently and as a collaborative team member with a positive 'can do' attitude.
- The drive to identify and seize opportunities for continuous improvement as business needs change.
- Excellent organization, flexibility and time management skills and the ability to work in a dynamic, deadline driven environment.
- Exceptional interpersonal and business communication skills (written, verbal, listening).
- Proficient in Microsoft Office skills (Word, Excel, and PowerPoint).
Education
- Bachelor's degree preferred or the equivalent combination of education and experience
V2Soft is an Equal Opportunity Employer ( EOE). We welcome applicants from all backgrounds, including individuals with disabilities and veterans.
https://www.v2soft.com/careers - to view all of our open opportunities and to learn more about our benefits.
